Part of recent layoff due to downturn in fulfillment business.Single point of contact for 30-40 winery clients, managed all aspects of the relationship including setting proper expectations, effective communication strategies, and building strong relationships .Provided ongoing client training and onboarding (SaaS platform) including in-person and remote presentations and demos of the product suite as needed .Built strong relationships with key stakeholders across company network.Established mentorship program for new Account Managers.Proactively identified account and software issues, continually looked for process improvements.Actively analyzed, took corrective action or escalated to provide timely issue resolution .Provided ongoing client support with annual forecasting, billing queries, project management and Wine Club.Created, managed and organized international logistics for the International Shipping program

Provided exceptional support to high-end wine collectors and sales team for pre- and post-sales, storage services, orders shipments and software issues.Supervised 3 Customer Service Specialists, onboarded new team members and provided mentorship.Provided long-term assistance in identification and resolution of ERP migration issues.Coordinated and organized international & domestic logistics for global consumer shipments

Handled all areas of compliance and monthly reporting: obtained new licenses/permits or renewals, tax bond and renewals, multi-state label/brand registrations, new COLA submissions with TTB, monthly state/excise tax reporting, CA BOE quarterly & annual Sales & Use tax returns, price posting, UNIMERC/NABCA filings.Composed direct import container loads and arranged corresponding logistics with freight forwarder.Processed P.O.s and invoices for domestic and direct import orders.Processed A/R, A/P, and handled monthly financial reports and other bookkeeping functions.Completed monthly inventory reconciliation