Eileen Lamb Email & Phone Number

West Grove, Pennsylvania

Primary responsibilities: • Provide technical support to individuals and small businesses.• Provide personal customer-focused attention• Effectively communicate with external customers, tailoring the communication style/method to the specific need, and discuss technical solutions in a non-technical manner.Accomplishments:• Installation of hardware and software• Website updates• Training and assistance on Windows, Outlook and Microsoft Office applications

Contracting With Pfizer, Collegeville

System Support Lead - Acquisitions, Collaborations and Divestitures• Provide functional and technical support of several critical business and operational applications pertaining to acquisitions, collaborations and divestitures for the Identity & Access Management Team • Provide technical tasks and timing for the project plan, performing QA testing alongside the business users, completing all technical implementation tasks, researching issues and properly transitioning the application to the support team and the service desk• Effectively communicate within the team as well as communicate with internal customers, management, and other Information Services personnel. Clearly communicate to the end-user community, tailoring the communication style/method to the specific need, and is able to discuss technical solutions in a non-technical manner •Ability to develop, establish and maintain effective working relationships/partnerships with customers by responding to needs & exhibiting a sense of urgency •Manage and prepare system documentation and assist in the creation of user/training documentation

Primary responsibilities: •Coordinated activities with work stream leads, technical SMEs and Regional Leads•Monitored Queue for project tickets and requests•Maintained SharePoint repository: provided status reports, developed and maintained project team artifacts•Communicated project status, milestones, and issues to manager •Worked independently and with project team members to ensure task level plans were completed and executed on track•Ensured adherence to applicable compliance and lifecycle processes•Utilized development, problem solving and communication strategies•Responsible for technical support on projects

Wyeth

•Designed and implemented projects to improve the performance and reliability of operations•Utilized development, problem solving and communication strategies•Worked independently and in a team environment to develop solutions for IT and business related issues •Reviewed, tested and coordinated piloting and distribution of enterprise applications •Consulted with managers, clients, and technical staff on all aspects of the desktop configuration•Acted as liaison between clients, regional teams and global technical engineers•Responsible for second level support for desktop

Malvern

Primary responsibilities:•Application deployment for Great Valley, Collegeville and eight satellite sites •Ensured service level agreements are maintained for all deployments•Engineered business applications