I am an experienced business, medical and legal interpreter with a passion for bridging the gap between cultural differences, facilitating effective communication and building relationships by bringing clarity in the midst of diversity. Born and raised in Singapore, a bilingual & multicultural country, I am native to British English, Mandarin (Simplified Mandarin) and proficient in multiple Chinese Dialects such as Teochew, Hokkien & Cantonese. I am conversational in Japanese and accustomed to their ethnicity through my education in college and working in a Japanese establishment for 10 years. My core strengths lie in my ability to connect with people from all walks of life and to establish trust, loyalty and exceed the expectations of those I serve. On-Site, Video & Call Interpretation Services are available but not limited to the following- Business Help bridge the cultural & language barriers between company & their stake holders (customers, vendors, investors, etc.) by providing clarity & understanding to achieve mutual goals especially in terms of building relationships. - Events Furniture Market, Corporate Dinners & Functions. - Medical & Legal Appointments, Documents, Interviews, Process & Procedures- Private Tutoring

Providing interpreting services on-site as well as remotely (call/ video conference) for businesses, medical, legal, etc.

Facilitate in interpreting for front desk personnel & aid in showcasing the new furniture collection to their Chinese customers. Act as a Welcoming Ambassador to their valued customers & prospects.

Interpret and accurately translate all legal documents, process & procedures between Lawyers & Clients.

Interpretation services provided for Business Events including Furniture Market & Corporate Functions.

Manages all beauty products launched and sold internationally, as well as training and managing all product managers that are assigned to countries such as, Taiwan, United Kingdom, Spain, Hong Kong, Australia, Mexico, China, Singapore, and the upcoming Malaysian market. Ensuring products are launched in suitable markets, analyze and set pricing, execute marketing efforts, and provide support in the field as needed to be successful and profitable. Also acts as key liaison between management and managers, ensuring goals are met through prompt execution and leadership.

Primarily responsible for managing all marketing initiatives and providing support to field offices for all skincare, cosmetics, and personal care products in Hong Kong, Australia, Singapore, and the United Kingdom. Works with various departments such as, Creative, Marketing, IT, Purchasing, Legal, Translation, Web Designers, and Warehouse to launch new and manage existing products. Runs specials for more than 300 products in each country throughout their product lifecycles with the goal of increasing sales each week. Expertly handles issues that the field team raises and responds to customer inquiries and complaints, as well as educates customers of the products by producing demonstrations via web video.Key Accomplishments:• Used exceptional bilingual skills (Chinese & English) to communicate, orchestrate, and review all marketing efforts.• Successfully launched more than 500 products, increased sales in all countries managed, and received positive feedback from field managers in response to the support provided.• Executed marketing 4 P’s (product, pricing, promotion, and place).• Worked with Legal and Science departments to ensure the product was legally acceptable in each market and formulated pricing structures for each market and for new products as well as promotions.• Worked with various departments to execute marketing strategies (web banners, print magazines, sales aids, flyers, etc) for distributors and end users.• Used SEO and analytics to evaluate effectiveness of campaigns.

Facilitate in interpreting for corporate personal & their Chinese customers during Furniture Market Event, assisting in all aspect of business including product sales, marketing, customer service as well as aid in showcasing the new furniture collection. Act as a Welcoming Ambassador to their valued customers & prospects.

Provided oversight for all areas of the company, which manufactures caulk and sealants. Developed and grew each department (Accounting, Sales, Marketing Support, Logistics, HR, and Office Admin). Expertly created road maps to lead all employees towards a common goal. Increased profitability by creating effective sales and marketing campaigns to increase sales by using tough negotiation skills to reduce costs, as well as evaluate operations consistently to increase efficiencies by reducing waste. Key Accomplishments:• Shipping: Created entire shipping department to handle Ground, Freight (LTL), Volume and Full Truckloads domestically as well as internationally; initiated software and standard procedures; Negotiated discount LTL rate from 60% to 89.5%. Negotiated better pricing and service from FedEx Ground – 35% less per package; Initiated the switch from UPS; • HR: Set up and created this department in the office; Hired, terminated, and managed all office employees; Initialized and enforced all HR paperwork, policies and procedures, including creating a current document of the policy and procedure manual; Created all admin employee’s job functions and daily responsibilities; Negotiated and assisted setting up Worker’s Compensation on a yearly basis.• Vendors: Created and formed long-lasting partnerships with reps throughout the years; Sourced and prospected potential vendors to maintain good relationships; successfully negotiated better pricing and cut cost in raw materials, goods, and services, as well as shipping charges.• Finance: Successfully negotiated low interest rates on all existing loans, as well as opened and created new equipment loans.• Administration: Created and set all duties in place for new employees.• Insurance: Continuously set low rates for all insurance needs.• Accounting: Created all procedures, including making entries into QuickBooks, as well as a filing system for all invoices, checks, and bills.

Supervised and handled high-volume calls daily, processed and activated new credit card machines through the network, and handled all complaints and accessory needs related to the machines.Key Accomplishments:• Worked closely with management, sales reps, technicians, customers and merchants.• Handled the HR functions, such as recruitment and layoffs.

High fashion, style & image consultant to consumers that include famous entertainers and royalties. Materials, fabrics and alteration expert. High achiever in exceeding monthly retail sales target. Retail merchandiser and display professional. Left to pursue my Diploma in Marketing- Temasek Polytechnic.

Makeup and beauty consultant to a well-known Japanese brand beauty products. Engaging consumers to products, makeup presentations, promotions and even offer facial and makeup services. This is my second job in addition to other jobs (Tigeress & Club 21) until full time school in Temasek Polytechnic.

Rose through the rank from a junior sales consultant to a retail manager for a well-known luxury watch and jewelry retailer. Product expert. Handle customer inquiries and complains. Train and appraise all staff. Perform sales duties & forecast demands. Plan and purchase inventory. Involve in planning, organizing and executing promotional activities and events.Perform cost analysis and budgets.

Joined a well-known retailer of British crystal and fine china throughout the world as a sales associate. Strive daily to attain customers’ conviction and loyalty. Motivated to achieve monthly sales target. Merchandise display and inventory management.