Eileen Marsh, Aic Email & Phone Number

United States

Owning end to end claims process

Texas, United States

Plano, Texas

Plano, Texas

• Train and develop new team members on customer service standards, internal claims systems and company expectations.• Mentor incoming claims professionals including managing, developing and coaching a summer intern to assist with assigned projects. Intern will be offered a fulltime position.• Determine employees’ learning styles and motivations to optimize coaching effectiveness.• Continuously improve office’s customer service, quality and efficiency by developing individual… Show more • Train and develop new team members on customer service standards, internal claims systems and company expectations.• Mentor incoming claims professionals including managing, developing and coaching a summer intern to assist with assigned projects. Intern will be offered a fulltime position.• Determine employees’ learning styles and motivations to optimize coaching effectiveness.• Continuously improve office’s customer service, quality and efficiency by developing individual employees through coaching.• Research and develop action plans for individuals, team and office to improve performance.• Interview, assess and on-board employees through established and developed processes.• Created new hire on-boarding checklist to improve efficiency for Rocklin Team Managers.• Provided feedback and solutions for customer service to managers during peer panel. • Collaborated on project to clarify estimate issues that were impacting the Property California Depreciation compliance report that was leveraged across the Property organization to reduce noncompliant issues to a record low.• Delivered countrywide Customer Language transformation training for Property Claims. Provided suggestions to make the training more interactive, which made the training more engaging for students.• Created on-demand Water Loss training storyboard published by CCA. Adjusters feel better equipped to explain expectations to customs and water loss customer service results have improved. Show less

Warrenville, Il

• Delivered monetary relief as well as emotional connections to customers after a property loss.• Provided exceptional service focusing on each individual customer’s needs throughout the life of the claim.• Assisted peers of varying tenure through formal and informal estimating training.• Increase unit-wide employee engagement through work on rewards and recognition team.• Trained new hires to reinforce claim handling best practices, policy, procedures and customer service.•… Show more • Delivered monetary relief as well as emotional connections to customers after a property loss.• Provided exceptional service focusing on each individual customer’s needs throughout the life of the claim.• Assisted peers of varying tenure through formal and informal estimating training.• Increase unit-wide employee engagement through work on rewards and recognition team.• Trained new hires to reinforce claim handling best practices, policy, procedures and customer service.• Acted as Team Lead when Team Manager was out of office. Facilitated huddle meetings, reviewed estimates and claim files, resolved escalated customers’ concerns and made recommendations to other managers regarding payments.• Mentored three Fast Path adjusters.• Oversaw Make It Easy Committee, including development and roll-out of unit-wide engagement sustaining projects.• Assisted Team Manager and Trainer to create action plan to close new hire knowledge gap Show less

Warrenville, Il

•Helped customers when they have experienced a property loss. •Traveled to customers’ homes to conduct thorough inspections of damage and negotiate settlements. •Functioned as designated back-up to the supervisor during periods of his absence. •Assisted with winter training for the field adjusters to ensure seasonal safety protocols were met.•Assisted with role out of a file documentation tool for the entire Illinois region. •Assisted with role out of iPhone program for… Show more •Helped customers when they have experienced a property loss. •Traveled to customers’ homes to conduct thorough inspections of damage and negotiate settlements. •Functioned as designated back-up to the supervisor during periods of his absence. •Assisted with winter training for the field adjusters to ensure seasonal safety protocols were met.•Assisted with role out of a file documentation tool for the entire Illinois region. •Assisted with role out of iPhone program for estimating through implementation and training. •Began assisting with developing new hires less than six months after being hired and acted as a formal mentor to new hires through tenure. •Finished second out of 25 students at training program.•Volunteered and assisted with multiple special projects for the office and Midwest zone. Show less

Carol Stream Il

*Developed leadership skills by helping train new lifeguards *Help resolve customer complaints *Developed leadership skills by training new lifeguards *Gained ability to respond during life threatening situations

Peoria, Illinois

•Supervised fellow students staff members. •Ensured university policies and procedures were followed.•Verified that all workout machines were in proper working order.•Interacted with students at the front desk and checked identification of residents.

West Chicago

•Assisted customers in finalizing their transactions and processing orders.•Processed customer returns at the service desk.•Worked with managers to complete daily assigned tasks.•Attended monthly meetings to learn additional information to improve my skillset.

Bachelor Of Science (B.S.), Graphic Design And Marketing

High School Diploma

Related Courses Marketing 381 Women in Art Corporate standards and Branding Typographic design Drawing I Marketing 393 3-D design Drawing.