•Review aged delinquency report for all accounts.•Contact tenant via phones calls/e-mails/site visits ensuring rent and fees are collected.•Setup payment plans/prommisory notes. •Update MRI periodically to keep current the status of delinquent accounts. •Initiate, manage & track the filing of tenant dispossessories/evictions. •Determine debt resolution. •Develop credit agency reporting process.• Handle all online payment approvals and setup.

*Manage 2,437,084 SF of Commercial Real Estate.*Oversee tenant requests for work orders.*Execute all areas defined as part of the Property Manager job description, in the absence of the Property Manager.*Assists senior management in the development and implementation of policies and procedure to improve the effective and efficient use of properties.*Review and pay invoices.*Handle all utilities set up.* Promote tenants satisfaction and retention by responding to complaints, questions, and requests in a timely manner.*Negotiating and investigating high expense bills.*Keep communication with each vendor for updates.*Handle all insurance claims. * Process all security deposit refunds.

Guest Reservation Management:Communicate with potential guests in professional and friendly written communication via email, chat, and text.Respond to emails with reservation information, confirmations, and additional details.Collaborate with guests to understand their needs, recommend suitable properties, and answer questions regarding rooms, facilities, and rates. Become familiar with the area, company properties, and local attractions to be able to answer guest inquiries and questions. Respond to written guest inquiries via Airbnb, Vrbo, or other OTA messaging platforms.Answer phones and manage the end-to-end reservation process, including converting guest inquiries to bookings and assisting guests in altering or canceling reservations.Guest Services:Serve as the primary contact for guests, delivering exceptional customer service.Respond to in-house guest emails, chats, and texts through professional and friendly written communication to assist with issues such as lockbox, wifi troubleshooting, directions to homes, etc. Answer in-house guest calls and assist with issues such as lockbox, wifi troubleshooting, directions to homes, etc.Respond to complaints or upset guests while maintaining professionalism and expressing empathy. When needed, escalate to the appropriate department or manager.Enter work orders for maintenance as issues are called or emailed in from guests.Guest Feedback Management:Check and respond to guest reviews.

Performs administrative and office support activities for multiple supervisors. Duties may included fielding telephone calls, receiving and directing visitors, word processing, filing, and faxing. Extensive software skills are required, as well as Internet research abilities and strong communication skills. Staff in this category also may have the title of department assistant, coordinator, or associate.