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Eileen Murray is listed as Director, Workforce Coverage Strategy at Xerox Corporation at Xerox Corporation, a company with 49775 employees, based in Rochester, New York, United States. AeroLeads shows a work email signal at xerox.com and a matched LinkedIn profile for Eileen Murray.
Eileen Murray previously worked as Director, Workforce Coverage Strategy at Xerox Corporation and Director, Service Strategy at Xerox Corporation. Eileen Murray holds Masters In Businesss Administration, Operations, Strategy from University Of Rochester - William E. Simon Graduate School Of Business Administration.
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AeroLeads found 2 current-domain work email signals for Eileen Murray. Compare company email patterns before reaching out.
Eileen Murray is a Director, Workforce Coverage Strategy at Xerox Corporation at Xerox Corporation. She possess expertise in process improvement, strategy, six sigma, cross functional team leadership, project planning and 9 more skills.
Listed skills include Process Improvement, Strategy, Six Sigma, Cross Functional Team Leadership, and 10 others.
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A career timeline built from the work history available for this profile.
-Senior staff member of a $500M Technical Service Delivery Operation with 3,000 + employees across the US. Chartered to develop and implement a comprehensive end to end Workforce Coverage Model across the US. which would modernize the current service delivery model and ensure we are meeting customer requirements. Tasked to developed and implement a road.
-Developed long term strategy for Xerox Services, utilizing scenario planning. Key planks include: flexible workforce, technology, product design and systems infrastructure. - Led Xerox Services activity in applying for and achieving J.D. Power Certified Technology Service and Support Award for five consecutive years, for on-site, phone support, web.
Identified critical issues causing high service costs from a worldwide perspective. Implemented improvements, which resulted in a 40% reduction in service costs.
- Developed and implemented Worldwide Customer Services Strategy.- Developed and implemented Customer Satisfaction and Loyalty Strategy.- Initiated worldwide market research and lead cross-functional team, which resulted in the development and implementation of a Worldwide Customer Education Strategy.
Developed strategic framework for the division, identifying key strategic initiatives, projects, key measurement areas, and tasks to drive results from the initiatives. Identified and implemented key defects and cycle time processes and improvements.
Managed a group of professional parts planners, decreased inventory by 14%, reduced months of supply by 37%, improved customer service levels by 10%, while reducing backorders by 84%.
Managed multiple tasks during this timeframe. Activities include: successfully consolidated 43 local call management systems into a single national system; managed the Technical Assistance Operations Center, managed the Phone Support Center.
Other employees you can reach at xerox.com. View company contacts for 49775 employees →
Juan Carlos Huaman
Colleague at Xerox CorporationUcayali, Peru, Peru
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Kathleen (Kate) Keller
Colleague at Xerox CorporationRochester, New York Metropolitan Area, United States
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Magnus Petersson
Colleague at Xerox CorporationKilmarnock, Scotland, United Kingdom, United Kingdom
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George Wright
Colleague at Xerox CorporationGreater Chicago Area, United States
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Luca Solbiati
Colleague at Xerox CorporationVarese, Lombardy, Italy, Italy
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Robert Montgomery
Colleague at Xerox CorporationWashington, District Of Columbia, United States, United States
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Nassim Malki
Colleague at Xerox CorporationChâtenay-Malabry, Île-de-France, France, France
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F Uu
Colleague at Xerox CorporationBoulder, Colorado, United States, United States
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Daniel Iannarino
Colleague at Xerox CorporationColumbus, Ohio, United States, United States
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JP
Jake Pogrotsky
Colleague at Xerox CorporationLexington, Kentucky, United States, United States
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Quick answers generated from the profile data available on this page.
Eileen Murray works for Xerox Corporation.
Eileen Murray is listed as Director, Workforce Coverage Strategy at Xerox Corporation at Xerox Corporation.
AeroLeads has found 2 work email signals at @xerox.com for Eileen Murray at Xerox Corporation.
Eileen Murray is based in Rochester, New York, United States while working with Xerox Corporation.
Eileen Murray has worked for Xerox Corporation, Eastman Kodak Company, and Eastman Kodak.
Eileen Murray's colleagues at Xerox Corporation include Juan Carlos Huaman, Kathleen (Kate) Keller, Magnus Petersson, George Wright, and Luca Solbiati.
You can use AeroLeads to view verified contact signals for Eileen Murray at Xerox Corporation, including work email, phone, and LinkedIn data when available.
Eileen Murray holds Masters In Businesss Administration, Operations, Strategy from University Of Rochester - William E. Simon Graduate School Of Business Administration.
Eileen Murray is listed with skills including Process Improvement, Strategy, Six Sigma, Cross Functional Team Leadership, Project Planning, Strategic Planning, Operations Management, and Customer Satisfaction.
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