Eileen O' Connor

Eileen O' Connor Email and Phone Number

Software Trainer and Implementation Specialist for QT9 Software @ QT9 Software EU
Tralee, IE
Eileen O' Connor's Location
Tralee, County Kerry, Ireland, Ireland
About Eileen O' Connor

I'm currently working with IDA Ireland as a Technology Adoption Executive with the IT Department. I graduated Institute Technology of Tralee (now know as Munster technology University) were I received a Second Class Honours in Bachelor of Arts Honours in Information Systems Management. I choose to specialise in Web Technologies: I have studied a diverse range of modules including Microsoft Office Suite, Photoshop, SPSS, Sage, Google Analytics and WordPress and as a result, I find it easy to adapt to new technology and applications. I have a great understanding and knowledge of customer service as I have been working in this area for over ten years in different roles this would be beneficial to the company as I can help build contacts and positive relationships with present and future customers. I enjoy interacting with customers, solving their problems and working as part of a team. I am a proactive and organised person with good interpersonal communication skills.

Eileen O' Connor's Current Company Details
QT9 Software EU

Qt9 Software Eu

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Software Trainer and Implementation Specialist for QT9 Software
Tralee, IE
Website:
qt9software.com
Employees:
66
Eileen O' Connor Work Experience Details
  • Qt9 Software Eu
    Software Trainer And Implementation Specialist For Qt9 Software
    Qt9 Software Eu
    Tralee, Ie
  • Ida Ireland
    Technology Adoption Executive
    Ida Ireland Apr 2024 - Present
    County Dublin, Ireland
  • Right Group
    Project Administrator
    Right Group Sep 2023 - Apr 2024
    Castleisland, County Kerry, Ireland
    • Being the project administration support to the Project Managers and clients in relation to project scheduling and aligning essential equipment to the various projects.• Adding and updating the latest information to company projects trackers; Microsoft Excel and Maximo.• Creating, calculating, and sending invoices to clients for different projects to ensure payment information is up to date.• Ordering and delegating essential equipment to site-based staff for the varied projects… Show more • Being the project administration support to the Project Managers and clients in relation to project scheduling and aligning essential equipment to the various projects.• Adding and updating the latest information to company projects trackers; Microsoft Excel and Maximo.• Creating, calculating, and sending invoices to clients for different projects to ensure payment information is up to date.• Ordering and delegating essential equipment to site-based staff for the varied projects that they will attend throughout the week.• Tracking and updating these tools through the management software system Hilti. Show less
  • Aspen Grove Solutions
    Professional Services Analyst
    Aspen Grove Solutions Aug 2021 - Aug 2023
    Tralee, County Kerry, Ireland
    • Collaborating with clients based in the USA, using property servicing technology solutions for asset management, property preservation and vendor management.• Working with the QA team on testing, amending mistakes or fixing bugs though the software system Jira.• Creating dynamic rules to set up specific conditions that when met, trigger a predefined action that the client has requested.• Testing dynamic rules that I have created for errors and to ensure that the changes made are… Show more • Collaborating with clients based in the USA, using property servicing technology solutions for asset management, property preservation and vendor management.• Working with the QA team on testing, amending mistakes or fixing bugs though the software system Jira.• Creating dynamic rules to set up specific conditions that when met, trigger a predefined action that the client has requested.• Testing dynamic rules that I have created for errors and to ensure that the changes made are working correctly on the in-house front-end configuration system. This requires attention to detail and the ability to problem solve.• Deploying these changes to the in-house front-end configuration system and monitoring the changes in real time to ensure the system is operating normally.• Identifying and amending potential errors before they become an issue.• Implementing all the above within strict time periods and setting deployment dates.• Creating or updating documentation for team members for testing purposes, client training, to keep track and record changes that were developed in the system.• Providing clients and team members with training through demos on how to navigate the latest changes in the system. Show less
  • Munster Technological University
    It Trainer
    Munster Technological University Jul 2020 - Jul 2021
    Tralee, County Kerry, Ireland
    • Provision of IT training to academic and administrative staff, in addition to student IT induction training.• Teaching staff and students on various technologies that have been implemented due to the new work from home structure. Programs included Microsoft Teams, SharePoint, and OneDrive. • Trouble shooting, software testing, technical writing.• Preparing, organising, and presenting material to up-skill staff and students on all newly implemented technologies including Microsoft… Show more • Provision of IT training to academic and administrative staff, in addition to student IT induction training.• Teaching staff and students on various technologies that have been implemented due to the new work from home structure. Programs included Microsoft Teams, SharePoint, and OneDrive. • Trouble shooting, software testing, technical writing.• Preparing, organising, and presenting material to up-skill staff and students on all newly implemented technologies including Microsoft 365 platforms.• Consult with the Computer Services department in relation to network maintenance and other IT issues that arise.• Prioritise, manage, and respond to service desk calls in a timely manner while supporting end users with IT related queries. Show less
  • Hotel Killarney
    Social Media Coordinator
    Hotel Killarney Mar 2018 - Jul 2020
    Cork Roundabout, Killarney, Co. Kerry
    Customer Care / Receptionist / Social Media Officer• Greeting guests in a warm and welcoming manner• Taking payments and updating guest information on the company's computer system following GDPR requirements. • Designed, coordinated, and scheduled important social media posts for the hotel through different social media platforms to raise brand awareness.
  • Centra Killarney
    Deli Assistant
    Centra Killarney Aug 2017 - Jul 2020
    Co Kerry
    • High quality customer service• Preparing and assisting with food preparation to HACCP standards. • Interacting with customers in a timely manner. • Cleaning all food related areas.
  • Dennehy'S Corner Bar
    Supervisor
    Dennehy'S Corner Bar Aug 2013 - Sep 2017
    Rathmore, Co.Kerry
    • Overseeing day to day operations.• Staff scheduling.• Ordering stock.• Cash and card handling to pay for services. • Open and closing premises.
  • The Westlodge Hotel
    Bartender/Waitress
    The Westlodge Hotel May 2015 - Sep 2016
    Bantry, Co.Cork
    • Greeting guests in a warm and welcoming manner• Checking guests in correctly in a timely and professional manner.• Serving a variety of food and beverages. • Cash and card handling to pay for services. • Open and closing premises.
  • Claire'S Inc.
    Supervisor
    Claire'S Inc. May 2007 - Sep 2013
    Killarney, Co.Kerry
    • Delivering a high standard of customer service• Handling cash. • Opening and closing premises.• Drive sales for retail store targets

Eileen O' Connor Education Details

Frequently Asked Questions about Eileen O' Connor

What company does Eileen O' Connor work for?

Eileen O' Connor works for Qt9 Software Eu

What is Eileen O' Connor's role at the current company?

Eileen O' Connor's current role is Software Trainer and Implementation Specialist for QT9 Software.

What schools did Eileen O' Connor attend?

Eileen O' Connor attended Munster Technological University, Dcm Learning, Institute Of Technology, Tralee, Killarney Community College, Scoil Phobail Sliabh Luachra, Scoil Phobail Sliabh Luachra.

Who are Eileen O' Connor's colleagues?

Eileen O' Connor's colleagues are Zachary Angelakos, Brenda Lehnen, Zachary Alwin, Alyssa Walter, Max A., Artan Sakiri, Brenda Bruck.

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