Manage and deliver against sales, revenue, and profit margin targets for Optum Advisory Services Revenue Cycle Consulting division. Set market vision for revenue cycle consulting brand, including oversight of new products to drive increased market share. Lead continuous improvement of revenue cycle consulting product delivery, ensuring consistent high quality client results. Drive internal sales and product collaboration within Optum, including technology sales and provider-payer consulting partnership development.

Executive sales leader of the revenue cycle business of the Advisory Board, a publicly traded for-profit research and consulting firm serving hospitals and health systems. Institute new sales model to embed renewable technology and consulting into client projects. Lead cross-functional team across sales, development, and delivery to implement new model. Drive achievement of 130 percent of sales target and QA scores averaging nine on a ten point scale. Oversee the development of new business lines in revenue cycle, including launch of the Advisory Board’s Patient Financial Experience suite. Serve on executive leadership team constructing new organizational model across the firm that builds on the successful reorganization of the revenue cycle business.

Executive sales leader of the revenue cycle consulting division of the Advisory Board. Managed the nationwide senior consulting partners responsible for sales and delivery of the Advisory Board’s revenue cycle consulting engagements. Team provides custom support across the hospital revenue cycle to advance patient access, prevent denials, improve clinical documentation, increase cash collections, and redesign business processes. Consistently achieved over 110 percent of new business growth goals.

Lead nationwide Executive Advisor teams responsible for revenue renewal and relationship growth between leading healthcare systems and the Advisory Board, a publicly traded for-profit research and consulting firm serving hospitals and health systems. Streamline account management-marketing processes to reduce barriers to growth while maintaining client loyalty resulting in 130% annual revenue growth.

Oversee strategic partnerships with top healthcare systems for the Advisory Board. Consult with health care system executives on strategic responses to healthcare trends and market forces, including accountable care strategies, cost and operations, ambulatory growth, and workforce efficiency. Responsible for coordinating revenue growth efforts across all Advisory Board products. Consistently achieved over 100% of growth goals.

Led Key Account faculty team serving large and innovative health systems through the Advisory Board’s Leadership Development division. The Leadership Development Division develops and delivers healthcare specific leadership development to elevate the performance of healthcare leaders at all levels. Consulted with healthcare executives on structure and ROI of their leadership development initiatives.

Consultant and executive coach in leadership, teambuilding, customer service, and organizational development for national and international organizations.

Oversaw design and product development for the HRDQ (Human Resource Development Quarterly) catalog of training resources. Oversaw all research related to consulting and catalog products. Authored several top-selling learning instruments and training games including The Comprehensive Leader, Team Conflict, Trust - The Ultimate Test, and the award-winning Mars Surface Rover Leadership Game.