I have taken several roles like QA Team Lead/Senior QA Analyst/Project Manager/Technical BA respectively from 2015 to 2023. My main responsibilities are as follows:Being a project manager/senior QA engineer/technical BA from September 2017 to November 2023, I worked in Software Development Department, and being responsible for followings:1. Conduct project planning and implementing, resource allocation, risk management etc. Define the major project milestones and deliverables. Review the high-level and low-level design specifications. 2. Create user stories/use cases and transfer the business requirements to technical specifications.3. Create PMO process, being an Agile Master to manage the project backlogs, schedules, resources, ensure to deliver the platform on schedule with good quality.4. Strong communicating and reporting skills, reporting project status and issues to senior management team, building up good relationship with various stakeholders. Being a technical lead in IT service management team From October 2015 to September 2017, I worked as a technical team lead in System Maintenance Department to ensure business continuity by maintaining IT infrastructure and software applications. I was mostly engaged in responsibilities as followings:1. Provide technical support and service to the business personnel and customers, define the system maintenance and IT service processes.2. Diagnose and debug system issues to locate the root cause, working closely with development team to resolve the issues.3. Evaluate the system architecture design and entire hardware lifecycles, defining the major IT service processes.4. Create automation scripts for log checking, events monitoring, build deployments.

I joined Oracle LTFS project team to manage the Development and QA team. Main responsibilities are as follows:1. Communicate with worldwide team, establish the project management process, making project plans and schedules based on market requirements and project timelines, including risks and mitigation plans.2. Communicate with the requirement team and architect on the product design specifications, work through the requirements to create business workflows, create user stories, change business requirements to technical requirements.3. Conduct quality assurance and control, design, develop, and execute test plans, test cases, perform defect reporting and root cause analysis and fix verifications.4. Design and Implement automation testing framework using Java + Selenium.5. Setup testing environments and configurations, create automation programs on API testing, product installations and deployments.

During this period, I worked for IBM Tivoli team as a stuff software engineer and a L3 support team lead. Mainly cross cooperate with European and US engineers on couples of projects.1. TSM for Sharepoint project: This is an OEM vendor product, in which we cooperate with Avepoint vendor company to provide supports. We worked as tier 2 between our worldwide customers and avepoint. It was newly transferred from US. I have been responsible for all the transition work and team setup in China. Successfully built up good relationship with L2, avepoint and customers through complex process in cross company cooperation;- As the L3 support lead, I’ll need to handle L2 assist; setup and hosting webex meetings/support meetings; Status update in project huddle meetings and in interlock meetings; Create/revise/review support technical documents, maintain CRF(customer reference file); Summarize customer issues and make analysis.- As the test team lead, I’ll need to create test plan, add and revise test scenarios, status tracking, do reporting and drive test execution; I’ve been responsible for pre release stuffs, like creating release notes, technical documents, legalCheckList etc.2. TSM Server CVT project: be responsible for new feature testing and regression testing. The testing is done almost by automation which is a rex-based tool developed by IBM. I’ll need to create test case, write up automation scripts, rewrite regression scripts, execution and do reporting.

During this period, I worked as a QA Engineer in Trend Micro China Development Center and co-work with Japan, Taiwan, Philippine and Indian Engineers through 5 more projects.1. Had been responsible for creating test plan, detail test plan and designing test case; test case execution and writing test reports; be familiar with QA process and software testing methodologies.2. Maintain automation program for 3 more pccillin projects.