Eileen Troise Email and Phone Number

I am an accomplished Consumer Care and Engagement Leader with a history of success in the skin care and food & beverage industries. I have led both in-house and out-sourced contact centers. Millions of consumers with questions or concerns have been served successfully under my leadership. My passion is in delivering great service to consumers who contact companies and brands to promote consumer loyalty. I thrive on delivering best in class consumer satisfaction. I leverage consumer insights to improve products and services, and play a key role in issues and crisis management.LEADERSHIP:Hands-on-Leader: Have successfully led internal consumer services teams, as well as outsourced contact centers. I'm equally comfortable leading cross-functional teams and serving as a team member. Mentored co-worker and member of mentoring planning team.KEY HIGHLIGHTS:80% of consumers surveyed reporting their expectations were met or exceededStella tool brand ambassador consumer satisfaction scores of 4.8+ (out of a possible 5-star rating)Company-wide Lunch 'n Learn Presenter: Product Quality & SafetyParticipant in global Consumer Engagement Services Summit in Vevey, SwitzerlandSPECIALTIES INCLUDE:Consumer Satisfaction Measurement, Voice of the Consumer Reporting / Consumer Insights and Brand Building through consumer services (Cross-Sell/Up-Sell, Opt-Ins, Communicating in Brand Voice), Vendor Management / RFPs for Contact Center Services, Crisis Management / Crisis Communication, Skilled in Cognos and Astute Global CRM