Eileen Vicki Email & Phone Number

Engaged with and educated lower income residents at their homes and community events, about free home energy efficiency upgradesAssisted residents in completing paperwork and gathering supporting documents and submitted in accordance to NYS program guidelinesHandled scheduling for in-house staff of 4 and insulation and 2-3 repair installation crews Monitored all aspects of projects, including initial contact and applications (350+ annually), home inspections, installations and final billing (100-150 annually)Provided scheduling, customer service and acted as liaison between NYS and clients.

Meeting with clients, for scheduled appointments and reviewing home repair and improvement projectsIdentifying, measuring and assessing damage, investigating it’s cause and grading severity. Gathering and calculating all costs to correct, considering client needs and budget, labor costs, best installation practices and building material appropriateness, availability and costWorking with engineers, architects, subcontractors, insurance companies and designers to provide a customized proposal, in a timely mannerPresenting and explaining warranties, estimates, work-scopes and contracts to clientsAssessing and preparing government funded rehab bids, in accordance to specific building and quote submission requirementsFollowing up on presented proposals, overcoming objections and competition and providing customer service from initial appointment to project completionAssisting clients with multiple product selections within a set budget; including kitchen and bathroom materials, accessories and hardware, siding, windows, etc.