Leader of a technology & digital program for the Client Services & Technology Group within a PMO• Consult, partner, challenge and drive an enterprise wide cross functional portfolio of projects • Member of the steering committee that defines, prioritizes and selects projects that align to strategic initiatives • Manage and motivate a team of project managers, scrum masters, business analysts and quality assurance testers, both onshore and offshore, to ensure projects are being delivered on time and within budget• Align with cross-functional partners and key stakeholders to facilitate the definition of the transformation program’s scope, goals, deliverables and measurable successful outcomes• Oversee projects for both infrastructure and digital applications which enhance our external clients’ experience• Communicate portfolio status weekly to C suite and executive stakeholders and build trusting relationships• Manage and motivate program team members to deliver project objectives by regularly assessing resource needs, removing barriers to success, and providing constructive feedback when needed• Responsible for department budget of up to $32 million including resource planning and reporting within a PMO• Solution Train Leader and first Release Train Engineer (RTE) who instituted Agile Release Trains (ART)

Consultant for large corporations. Develop and implement processes through Six Sigma methodologies for client organizations to effectively increase efficiencies, improve operational excellence and reduce costs.

Certified Six Sigma Black Belt who mentored 8 Green Belts. Utilize DMAIC, LEAN and Enabling tools. Facilitate training classes for new hires, employees and executives in DMAIC and LEAN methodologies. Saved the firm $1.4 million via completed projects.

Created a client servicing department as a single point-of-contact to meet the needs of 50 institutional clients with assets of $1.2 billion. Managed a staff of 5 direct reports with budget responsibilities.

Serviced institutional stock option plan sponsors. Maintained and serviced up to 20 client relationships. Entertained high level, institutional clients. Made presentations to clients to review service and raise client awareness of other Merrill products thus increasing revenue generated by the firm. Built relationships with CEOs, CFOs, Benefits Directors, Legal and IT professionals at client.