Eileen Murphy Email & Phone Number

Queens, New York, Us

Lead Strategy and Business Analysis Function: Define the mission, vision, and measurable objectives for the business analysis team, aligning strategies with company goals to enhance customer experience, product quality, and operational efficiency.Drive Agile and Lean Principles: Enable rapid progress on milestones and roadmap deliverables by advocating for Agile methodologies, prioritizing customer impact, and delivering incremental value through quality solutions.Collaborate on Product Strategy and Development: Partner with cross-functional teams to shape product strategies, prioritize opportunities, and manage capacity planning, balancing demand with resources for optimized execution.Optimize Business Outcomes: Develop investment justifications and measure post-launch ROI for product initiatives while driving best practices for benefit management across the product lifecycle.Build and Mentor High-Performing Teams: Oversee and coach a team of senior business analysts, fostering professional growth, succession planning, and excellence in business requirement documentation and analysis.

Spearheaded a transformative overhaul of end-to-end testing procedures for an annual product portfolio valued at $50M+, significantly improving time-to-market by an average of 6 months.Successfully led a team of 15 exceptional test engineers, resulting in a notable 25% decrease in product testing cycle time.Utilized program management practices to secure funding, design and implement a fully functional laboratory to test and showcase internal products, develop proof of concept ideas and perform competitive analysis.Formulated and effectively conveyed comprehensive data-driven reporting models for new product launches, SaaS implementations, system integrations and digital transformations bolstering decision-making capabilities.Acted as a reliable and respected consultant, offering valuable insights and recommendations to facilitate informed decision-making processes by C-suite executives.Implemented agile processes and procedures to the evolving testing methodologies. Led teams in identifying and reporting over 1M bugs in 51 different systems, software and web applications.Developed and implemented a coordinated testing strategy across QA, UAT and new product testing teams resulting in improved performance with a 20% reduction in production support tickets.

Orchestrated a transformative strategy for Comcast Business systems, overseeing 15 $25M+ projects.Developed cross-functional deployment strategy, including requirements, network engineering, product development, sales, operations, project management, process, systems, and training, resulting in a 30% reduction in time-to-market for new product launches.Spearheaded the delivery and implementation of a $150M multi-year software development portfolio for Comcast Business Services to evolve and transform the quote-to-cash process.Led cross-functional teams and matrix project managers to deliver comprehensive program plans, ensuring alignment with senior leadership for product development and technology to support a highly profitable, $5 billion business.Created KPIs and developed measurement methods to capture the performance of the entire $150M portfolio.Established and maintained strong relationships with key stakeholders, facilitating effective communication and collaboration across departments. Implemented a comprehensive program management framework, resulting in improved project visibility, resource allocation, risk mitigation and increased team productivity by 20%. Established project governance models which reduced project delays by 25%. Launched portfolio resulted in $37M in annual operational improvements while in role.Executed system integration efforts to aid in order entry time reduction by approximately 40% through reduction of dual entry of order information.Responsible for process improvement and developing efficiencies, development of multiple streamlined repeatable processes aiding in program management and delivery including sourcing, hiring, negotiating, staffing and creation of a commercial program management organization.

Managed the deployment and operational readiness of Salesforce to all SMB reps at Comcast (7,000 users) to fully enable all sales reps to more effectively sell all products.Successfully deployed, maintained, and supported lead-generating software solutions for 4 different sales channels and 6,000+ users.Developed vision and implementation of target architecture for sales flows, steering processes for business value realization, facilitative leadership, and communications, and strategic solutioning of customer eligibility rules for sales across 5 lines of business.Implemented an innovative mobile application, resulting in a 10% reduction in sales expenses and a 25% decrease in quote-to-cash timelines.Managed system and process requirements, development and delivery for all 11 products, 5 sales channels and 7 different systems.

Philadelphia, Pa, Us

Led and executed comprehensive sales training sessions, resulting in a substantial enhancement of team capabilities.Pioneered effective sales strategies, expanding the revenue base while maintaining sustainable margins.Demonstrated adeptness in Video, Data, and Voice products, as well as order entry applications, ensuring a robust knowledge base.Managed the rollout and support for crucial Business Services Systems, ensuring seamless integration and operations.Initiate and implement projects aimed at improving sales effectiveness and efficiency, including the use of technology, tools and process re-engineering.Launched several internal teams including revenue assurance, base management and tier 2 technicalsupport resulting in immediate business contribution.

Basking Ridge, Nj, Us

Coordinated a team of 6 IT programmers and testing specialists. Team lead for an average of 55 projects per year.Initiated projects resulting in a total company savings of over $3 million for 2007.Managed and coordinated project installation of local bundled service to new and existing customer base regional and national.Verified project requirements and created all Method & Procedures documents for NJ Telecom Ordering Applications.Developed test strategies and conducted System Acceptance Test and User Acceptance Test until all bugs have been resolved and system verified according to specs.Provide technical and procedural support to clients from all Lines of Business by responding to an average of 4,000 calls on the hotline and e-mail messages for Telecom Ordering Applications.Development, training, testing and post-production support for all Verizon products, including Long Distance, Wireless, Direct TV, DSL and Fios.Follow the Software development life cycle (SDLC) and project management best practices like Agile, RUP, Waterfalls and ISO Standards.

Basking Ridge, Nj, Us

Developed sales incentive programs in support of major marketing efforts including bundled services such as Direct TV and DSL.Created and supported the Sales Referral Tool and Reference Guide which was used by Residential Sales Call Centers.Assisted with the budgeting process, monthly financial reviews and all center performance reporting.Created, managed and delivered detailed new process communication plans, action item registers and gap analysis documentation for each assigned new product initiative.Developed Job Aids or other helpful documents from recently developed Methods and Procedures.Maintain working knowledge of Video, Data and Voice products for both business and residential accounts.

Basking Ridge, Nj, Us

Created test plans and performed all manual testing for all new products including Long Distance, DSL, Direct TV, and Wireless.Executed testing of databases using SQL queries (select, update, Joins, views statements).Gathered data, report findings, and recommended improvement opportunities for 350 new products.Validated issues and retests defect fixes as necessary.Generated daily issue reports and hosted daily issue reviews with UAT team.Created, updated, executed automation scripts for regression testing using Win Runner and analyze results.

Basking Ridge, Nj, Us

Ranked in the top 3% for sales in New Jersey for 2001 and finished 2001 at 219% of the yearly sales objective.Implemented sales training for over 200 consultants and 15 managers, resulting in dramatic productivity increase in the Elizabeth CSSC.Analyzed customer needs and advised appropriate products and services to contribute to corporate revenue.

Bachelors Of Science, Business Management

Associates, Liberal Arts

Education record