Eileen Santos Email & Phone Number

Las Vegas, Nevada, Us

- Strategically create shared value across the organization, business units, and departments to enhance the engagement of employees, vendors, and residents alike. - Align initiatives at zero to no cost to reduce expenses and increase revenue whilst building and developing accessible programs that support talent from all walks of life - including those with military, BIPOC, LGBTQ+, neurodiverse backgrounds.- Encourage holistic employee engagement supporting physical, mental, and financial wellbeing by creating, developing, and launching resources providing safety and security, social support, altruism, autonomy, flexibility, progress and innovation. - Network and netweave with industry professionals (NAREIT), public agencies (Dept. of Labor, Dept. of Defense, Dept. of Veteran Affairs, Dept. of Commerce), educational representatives (Dept. of Education, University Board of Regents), and non-profits to build collaborative bridge programs and connections for community, workforce, and economic development. - Develop and implement a data-informed, regional impact plan to expand reach in each market defined by a unique geography and population.- Workplace Planning & Strategy (Human Capital, Corporate Social Responsibility, ESG, DEIB)- Job & Practice Analysis Development (The Paper Ceiling, Groundwater Project)- Competence Modeling (World Economic Forum, UN Sustainability Development Goals)- Talent Pipelines, Development & Selection (Internship, Apprenticeship, Mentorship Programs)- Occupational Education (Company-Paid Real Estate Licensing Programs, Tuition Reimbursement)- Reskilling & Upskilling (Behavioral Motivators and Growth Indicators, Reverse Mentorship, Allyship)- Corporate Employee Engagement- Employee Resource Group Support- Volunteerism, Philanthropy, and Community Relations- HR Administration, Compliance, and Auditing- Benefits, Care and Workplace Wellbeing - Talent Acquisition and Recruitment

Las Vegas, Nevada, Us

Mooresville, Nc, Us

Los Angeles, California, Us

Travel and Security Coordinator for athletes, diplomats, executives, and celebrities:- Managed travel security services for over 200 high-end clientele accounts.- Liaised with private aviation, hotels, and restaurants to provide exemplary hospitality.- Bridged alliances with int’l Virtuoso travel network companies, hotels, and agencies.- Coordinated itinerary detail with 20 security agents and dedicated office personnel.- Created novel training programs and materials for field and office agents.- Presented updated company Executive Business Plan and Operations Plan.- Organized Business Operations materials and resources in drives and files.- Launched rebranded company website and created new social media outlets.- Outlined in-house reservation system development and application design.- Updated CRM Database functions and system settings for reporting analytics.

Austin, Texas, Us

Corporate advisor dedicated to launching international projects from a beta center:- Initiated workforce development bridge program with local college network (LACC, TESLA START).- Coordinated the launch of new Virtual Service Center Program for 32 service centers. - Worked with engineers to launch 2 tech training programs for 120+ Call Center agents.- Translated and shared training material with European and Latin American teams.- Assisted Executive, Service Center, Delivery, and Mobile teams with ad hoc projects.- Provided delivery, maintenance, and repair service assistance to VIP clientele.- Identified cost savings opportunities across factory, sales, and service center departments.- Facilitated conversations with international, national, and local vendors.- One of the first "Women of Tesla" ERG members who organized local presence and event participation.- Placed model reservations (Roadster, Cybertruck) while running beta-delivery programs (Model 3).

Austin, Texas, Us

1 of 8 corporate specialists dedicated to the launch of new regional projects:- Created remote diagnostics guides for national Call Center and Service Centers.- Answered an average of 200 calls per day requesting remote diagnostics and service.- Provided over-the-air repairs to vehicles via satellite communications and prompts.- Coordinated in-house/in-person repairs by scheduling appointments and engineers.- Beta tested vehicle updates to proactively find and fix bugs, hiccups, and code gaps.

Los Angeles, Ca, Us

Hospitality Leader, Operations Facilitator, and Event Coordinator:- Serviced 16 commercial and residential properties’ clientele and employees.- Managed the filtration of 2K average weekly calls and inquiries with 17 trained agents.- Provided concierge services to 26M average visitors of The Grove LA, Farmers Market.- Managed annual Christmas Tree Lighting Event staffing and programming logistics.- Tailored concierge services to residents of +300 units and office tenants of CBRE at The Masonic Temple- Coordinated marketing communication of store openings, promotions, and events.- Proactively communicated facility needs to Engineering for installations and repairs. - Supported Property Management teams and Parking, Housekeeping, Security teams.- Assisted Executives and upper management with ad hoc translation projects.- Promoted philanthropy and the deliverance of unique, memorable experiences.

Los Angeles, Ca, Us

Operations Leader and Safety Committee Chairperson at Top-Ranking Store open 24/7: - Supervised product stocking, merchandising, and sales of 8 individual departments.- Helped reduce yearly average of 10 workplace accidents in store by 50%.- Managed store bookkeeping including cash flow and audit of 10 registers.- Helped with the administration, posting, and adherence of the weekly schedule.- Actively engaged with employees to increase schedule adherence from 92 to 99%. - Proactively anticipated needs of 4k weekly customers with hospitable service. - Mentored supervisors and employees by welcoming transparent communication.- Stocked product and posted signage with in-house staff and vendors.- Promoted the organization of inventory pre- and post- count to actively manage.- Pivoted to support Front End and all individual departments such as Floral & Bakery.- Provided administrative support to the District Manager and store management team.

Recruiter, Event Coordinator, and Document Administrator:- Recruited to fill 50+ corporate, warehouse, and store requisitions in 6 months.- Conducted/coordinated personnel for interviews, relocation, on/off boarding, training.- Coordinated the ‘Summer Internship’ program and 4 employee engagement events. - Supported Learning & Development team with creation of training packets/materials.- Organized the communication and filing of 400+ managerial Performance Evaluations.- Scanned and archived over 500 case files with legal documentation for retention. - Assisted with the translation of internal case file documentation and external ads.- Coordinated event fundraising and volunteering efforts with Public Relations team.- Supported HR Manager with ad hoc projects involving Payroll and Labor Relations. - Assisted Executive Assistants with ad hoc projects to support Executive Board.

Parsippany, New Jersey, Us

Guest Services Lead, Bookkeeper, and Administrative Assistant:- Supervised Cash Office, audits, processed deposits, and client/vendor accounts.- Managed Front End Department inventory, merchandising, and stocking.- Assisted with seasonal employee engagement, recruitment, on boarding, and training.- Helped in driving sales to exceed yearly goals by an average of 15% as top performer.- Pivoted to meet needs of customer service desk, sales floor, and back room.- Held over 5 in-store events and product demos per year to proactively promote.- Handled customer and vendor in-person/telephonic/online inquiries and shipments.- Executed seasonal/quarterly pricing and signage strategies. - Organized inventory cycle counts and reported departmental data figures. - Restocked 40+ shelves/end caps and unloaded truck shipments during off-hour shifts.

Oakland, California, Us

Data Interviewer in 16-seat telephone call-center using CATI technology:- Delivered over 700 data files of original public opinion within 7 months. - Applied social research for 4 non-profit and tax supported agencies.- Simultaneously conducted over 10 telephone and internet-based surveys.- Liaised with researchers of 10 state universities and their respective counties. - Promoted applied and theory-driven research and instructional innovation.- Collected data by creating an average of 150 individual cases per day.- Coordinated with clients to design research, strategize sampling, and report data.- Reported data input and presented in a variety of individual and shared databases. - Prepared datasets to client specifications: cross tabulations, frequencies and graphs.- Organized data to execute pilot studies, county projects, and doctoral presentations.

Business Sustainability Management, International Relations And Affairs

Certificate In Teaching English To Speakers Of Other Languages (Celta), Bilingual And Multilingual Education

Foreign Languages

Political Science And Government

Political Science And Government