Promoted to manage the Sales Support staff at two offices in Southern California for a global health service company dedicated to helping people improve their health, well-being, and sense of security.• Provide high-level administrative support, manage information flow and interact daily with Vice President of Select Sales & Account Management; manage daily operations for a team of 25 sales professionals, and sales matrix partners.• Coach, train, mentor, supervise, and evaluate a Sales Support staff of 6 direct report Senior Administrative Assistants supporting a combined total of 20 Managers and the Wellness Teams at the Irvine (South Coast) and Glendale offices.• Perform at a high-level and demonstrate professionalism & judgment by handling sensitive information and maintaining confidentiality of H.R. issues, organizational changes, performance reviews, business plans, and executive projects.• Assist sales team and internal department partners with daily sales office operations, along with creating employer and employee benefit summaries, fulfilling material order requests, and assembling Self-Funded renewals and mid-years.• Interact with all levels to schedule meetings/appointments, make travel arrangements, and coordinate broker events.• Perform analyses to identify and implement continuous process improvements to reduce operating expenses; collaborate with team members and matrix partners to identify, address, and execute improvements in knowledge and process gaps.

Promoted twice to support an increased book of business, and maintain knowledge of ACA laws, regulations, and mandates.• Provided assistance to inside sales/new business managers, client managers, and matrix partners to ensure all were consistently working with the same information for Pre-Sell, Underwriting, Sales, and Implementation.• Worked with Brokers one-on-one to resolve licensing, commissions, and open enrollment issues.

Recruited to provide high-level administrative and project support to Director of Select Sales & Account Management.• Supported Director and 20 Sales Associates by performing a variety of tasks including general administrative duties, maintaining calendars, handling incoming calls, coordinating meetings, and preparing routine correspondence.• Developed and produced high-quality work and communicated regularly with the team selling group insurance to employers in Southern California with 51 to 250 employees.• Continuously worked on benefit summaries, creating documents, preparing presentations and open enrollment meetings.