Eileen Cullen Email and Phone Number

Responsible for on-site staff, ensuring all employees are following procedures and park operations are running smoothly.Daily opening/closing of multiple POS stations, making change for POS stations throughout the day, and count-in/count-out of all cash, filing paperwork and making bank drops at end of day.Handling disgruntled guests, ensuring each leaves feeling satisfied and/or feeling heard and respected.Answering guests questions while marketing upcoming events, encouraging repeat guests.First Responder to medical emergencies, weather alerts/responsible for park closure proceedings due to inclement weather/guest safety.Assisting with stock and rotation of gift shop merchandise, changing seasonal décor and merchandise.Day-of Lead for weddings, corporate events, family reunions, private rentals, Live & Uncorked, Family Fun Night, Wine & Canvas, and themed special events.Costumed character-work include the Easter Bunny, Paw Patrol, Trolls, and Olaf.

Handled 17 medical associations conference needs, from rfp process/site selection, contract negotiation, BEO process, separate room blocks for staff, VIPs, speakers, exhibitors, and attendees, on site management, and reconciliation process.Responsible for starting shipping/packing lists, and starting production list for signage, tickets, etc.Dealt with cost conscious associations, working to provide a quality event on a small budget.Sent out AV quotes, negotiating between bids.Build and maintain relationships with hotels, vendors, NSOs, CVBs, exhibitors. Main contact for attendees with special needs, food requests, rooming needs, etc.

WZ has over 450 seminars a year.Created/handled registration pages for open classes. Juggled 15-20 in house/contract speaker calendars/travel schedules.Contract/BEO needs for seminars held in hotels/outside venues.Ordered workbooks/sales materials to ensure delivery for seminar.Created and edited personalized workbooks and materials to match needs of custom seminars.Updated all forms, workbooks, paperwork to include copyright infringement information, numerical info for ease of organization and distribution, and updated for staff/speakers to ensure the most recent copy is in circulation.Communicated with clients/contract classes to ensure all needs are acknowledged and handled before seminar.

Worked with guests (including international/non-English speaking) to assure all aspects of registration, including housing, roommate pairing, food allergies, and special needs were correct. First line of defense answering all questions, concerns, and problems from guests emails and phone calls about events/seminars.Ran on site events (from intimate gatherings up to 2500 guests) from all aspects to registration, BEOs, AV, and speaker management.Searched for and contacted speakers who correctly fit with needs and expectations of company.Assisted writing new speaker contract, tailoring it to fit clients very specific needs and wants.Ran volunteer program for large scale events, including assistance at meetings, banquets and on yearly cruise ship event.

Meet and greet all guests by name upon entrance to club.Scheduled court reservations including group/private lessons.Answered member questions regarding rules of game, rackets, clothing, shoes, strings, and grips. Retained current memberships and encouraged new member sales.Handled opening and closing of front desk, pro shop, cash box, balance sheets, and security alarm.Taught tennis camps, lessons and birthday parties, including rules, etiquette, and games to youth students.

Created research tool to survey all sports related facilities in DuPage County.Updated all sports facility inventory in 2010, last done in 2003.Produced marketing descriptions for all hotels in DuPage County indentifying unique aspects of each.Assisted with all large projects, including annual meeting, mailings, and holiday functions.Organized, rearranged and cleaned multiple stock rooms to better fit company's everyday and long-term storage needs.

Attended pre-season marketing events, including youth football signups, Sears Centre events, and team sponsored meet and greets to educate public about team and encourage ticket sales.Market research for group ticket sales including musical groups looking to perform before game and during halftime, and fundraising programsAttended all home games, assisting with will-call, help booth, merchandise sales and networking with season ticket holders.Increased efficiency and quality of internet marketing by consolidating information into one email database.

Actively played a role in recruiting new members, including goals of 5 members monthly.Planned events including golf outings, educational luncheons, New Teacher luncheon, Ladies Night Out evening, membership appreciation BBQ, Annual Road Race, State of the Village. Attended all chamber functions, solely handling all aspects from setup and registration to clean-up.Solicited donations from members for events, and marketed companies at events.Also handled all Office Manager functions.

Handled all incoming members including payments, data entry, questions and paperwork.Answered phone questions regarding membership questions, event confirmation, and community/business questions/comments.Oversaw operations of all day to day business including mail, opening and closing of office, and continued organization of stockroom.Attended all events, headed up registration table, and took photographs at all events for monthly newsletters and memorabilia. Responsible for all accounts receivable.

Controlled fiscal end of year counts for all instruments, music, accessories, and repair parts, including the scheduling of customer service personnel to assist with counts, ran reports and reconciled counts.Worked directly with store managers when problems arose, including missing stock, guaranteeing stock for pre-pulls, and over/under stocking of each retail location.Sold older stock on EBay at discounted prices.Tracked highly priced merchandise on a bi-weekly basis.Filled in for all other departments when needed, including Shipping/Receiving, Customer Service, Front Office.Checked all inventory being transferred out, watching for trends with individual employees.Managed seasonal employees including filling of orders, entering contracts into database, and supervision of entering large quantities of money.Handled serial number issues such as duplicate numbers, serials not in system, serials sold, etc.

Maintained close personal contact and established relationships to guarantee repeat customers.Integrated new marketing strategies into the current marketing plan.Dealt with customer accounts and confidential information. Supervised and delegated work to high school students.Solely responsible for new division of company, using QuickBooks for all aspects of record keeping, sending out monthly invoices, answering billing issues, and handling customer requests.Co-editor and writer of monthly interoffice newsletter.Responsible for online company forum that customers and employees were able to access. Received Outstanding Customer Service Award 7/2004.SKILLSCPR, AED, and First Aid certifiedProficient in Microsoft Office and Internet