Senior Communications Advisor
Business change communications for the development and implementation of Council's ICT Strategy and Framework (including 5 year roadmap, ICT operating model and frameworks for portfolio delivery, governance, planning and budgeting and policies and procedures). Activities included stakeholder consultation and engagement, workshop facilitation, presentations and developing the intranet site and ICT Strategy Framework documents.Project managed Council's successful Social Media Pilot for multiple Twitter channels (SwitchNews, The Civic Centre, Ipswich 150 Events) - developed framework and guidelines (objectives and metrics, governance, management, risk assessment and mitigations, user guidelines) coordinated pilot reference group, ensuring shared learning, prepared report and recommendations for Council.Business change communications for the development, endorsement and implementation of a new Business Improvement Opportunity Process for Council. Activities included stakeholder consultation and engagement, business process modelling, developing governance frameworks and terms of reference and intranet site.Business change communications advice for numerous ICT projects including: DataWorks Upgrade, Business Intelligence and Reporting, Business Process Management (BPM) Project, Windows 7 Upgrade, Mobility Project, NBN Project.Developed internal communications strategy to promote the branch and its ICT activities throughout Council and to increase employee engagement within the branch.Developed an ICT Policy and Procedures Framework and Handbook (incorporating the use of social media).Developed a new intranet site for the branch.