Eileen Denney Email & Phone Number

Salt Lake City Metropolitan Area

• Leads a team of 20 Concierge, Front Desk agents, Bellmen, and Drivers providing service to 114 resident owner families and transient guests.• Oversees weekly Operations meeting to plan strategy for providing legendary service.• Managed Sundance Festival project to ensure procurement of high demand tickets for owners, timely transportation, and controlled costs.• Quickly develops a rapport with discerning guests when responding to guest satisfaction surveys.• Collaborates with other departments to ensure owner satisfaction and timely implementation of their feedback.• Supervises arrival experience and inspects all guest rooms to uphold high cleanliness standards.• Performs all operational tasks including but not limited to: Managing Department Budget, Scheduling, Labor and Resource Management, Time Keeping, Interviewing, Training, Coaching and Mentoring, Daily and Monthly Reporting, and Purchasing.

Las Vegas, Nevada, United States

• Used knowledge of city’s offerings to create unique itineraries including show tickets, tours, transportation, hotels and more.• Liaised with several other departments to coordinate multiple guest requests and ensure guest satisfaction.• Maintained 4-star, 5-diamond service in all interactions and ensured all guests had a positive experience.

Las Vegas, Nevada, United States

• Oversaw over 30 team members in several different locations.• Effectively coached team through formal shops and observations to transition to new hotel brand.• Implemented Concierge pre-arrival program that enhanced brand loyalty and drove revenue.• Developed new front office on-shift practices that were adopted property-wide, and that enhance employee knowledge and engagement.