Eileen Doan's Location
San Jose, California, United States, United States
Eileen Doan's Contact Details
Eileen Doan work email
- Valid
- Valid
Eileen Doan personal email
n/a
About Eileen Doan
Eileen Doan is a Product QA Analyst at Upstart. She possess expertise in microsoft office, customer service, microsoft excel, microsoft word, powerpoint and 10 more skills.
Eileen Doan's Current Company Details
Eileen Doan Work Experience Details
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UpstartSan Jose, Ca, Us
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Product Qa Analyst IiiUpstart Feb 2021 - Feb 2023San Mateo, Ca, Us• Collaborated with the development team to identify and fix bugs in the software• Discovered critical bugs that led to the creation of "Quality Initiative" project focused on reducing production bugs and improving user experience satisfaction• Developed and executed comprehensive test plans and test cases for both internal and user-facing web pages• Ensured high quality of new product features by conducting manual tests, reporting bugs, and providing launch decisions• Created automated end-to-end tests using Python and Selenium WebDriver• Analyzed user interactions on a weekly basis to monitor regressions and provided insights to stakeholders• Onboarded new QA team members through training, documentation, and regular sync-up meetings
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Product Qa Analyst IiUpstart Feb 2020 - Feb 2021San Mateo, Ca, Us• Educated new hires about Upstart's product lines through product and user flow training• Triaged and routed bugs to appropriate teams for resolution, improving overall product quality• Created test cases and performed QA testing for multiple teams, including Personal Loan, Borrower, Ops Efficiency, and Localization• Collaborated with the UX design team to develop and pitch new experiments to product managers• Analyzed user activity to understand trends and behaviors
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Senior Payments Qa AssociateUpstart Aug 2019 - Feb 2020San Mateo, Ca, Us• Evaluated and scored customer support calls based on compliance guidelines, ensuring adherence to quality standards• Presented call review processes and scoring results to external bank lending partners• Conducted monthly audits of customer loans to verify correct loan terms• Developed and delivered training materials for new team members, enhancing team performance• Provided constructive feedback to customer support managers, contributing to support agent performance improvement• Led the Suspicious Activity Reporting team and created reports of the findings to the compliance team
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Payments Qa AssociateUpstart Jul 2018 - Aug 2019San Mateo, Ca, Us• Assisted in developing a rubric for scoring customer support calls• Audited the "Hardship Program" to ensure loan terms were correct• Performed quality reviews for customer support calls in a timely manner, leading to a 90% call pass rate by the end of each quarter• Led the Suspicious Activity Reporting team, training new members and allocating work effectively• Responded to customer inquiries regarding payments, delivering timely resolutions
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Payments AnalystUpstart Jan 2018 - Jul 2018San Mateo, Ca, Us• Manage and document all servicing activities of the loans portfolio • Assist and support customers in bringing and keeping their accounts current; maintaining strict adherence to corporate policies and procedures in line with FDCPA and TCPA • Perform investigations to locate alternative means of contacting unresponsive accounts • Develop and improve internal repayment process and techniques to improve portfolio performance • Exceed key performance indicators measuring personal productivity, quality, and service level as defined by management • Communicate effectively with past due accounts to find solutions that bring accounts current as quickly as possible
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Teller/Foreign TellerWells Fargo Oct 2016 - Jan 2018San Francisco, California, Us• Helped customers perform bank transactions and create cashier's checks with excellent customer service• Reported suspicious and fraudulent activity• Manage and handle cash from customers• Assess and resolve customer issues and concerns • Make sure that all transactions are in compliance with federal law -
Hr CoordinatorBloom Energy Jul 2016 - Aug 2016San Jose, California, Us• Created and maintained spreadsheets for HR managers for the onboarding process• Accurately produced new time sheets as well as new hire contracts• Dealt with HR team expenses and calendar management • Coordinated efficient meetings with employees and management • Verified in detail Employee data within Workday• Collected employee information and maintained confidentiality -
Backroom LogisticsTarget Oct 2015 - Aug 2016Minneapolis, Mn, Us• Assessed and resolved customer requests on the sales floor• Trained new employees• Organized and managed backroom merchandise• Price accuracy and data information input• Completed all tasks given in a fast-paced environment -
Office Specialist I Extra HelpSanta Clara County May 2016 - Jul 2016San Jose, Ca, Us• Ensured all data was accurately inputted• Problem solve when a situation arises with system outage• Provide excellent customer service over the phone• Ordered supplies and filed documents -
Marketing AssistantSefa Entertainment Sep 2014 - Feb 2015• Financial planner for the company projects and looked over documents in compliance to federal law• Moderated social media on all platform devices and browsers.• Planned, strategized, and developed all corporate projects and promotions.• Increased 90% market visibility for all corporate promotions • Increased revenue earned for the company • Forecasted and calculated the budget for the marketing team on excel • Planned schedule to travel to conventions to promote to the public.• Maintained communication with press and industries on negotiations.• Researched and planned the monthly company PowerPoint presentation• Kept track of incoming mail and sorted them out in a timely manner
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Disability Note TakerUci Disability Services Jan 2014 - Jun 2014Took detailed and organized notes that were distributed for students with disability
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Legal/Real Estate AssistantProsper Legal Realty Jun 2010 - Sep 2010• Served as receptionist and conducted client intake and was first point of contact for prospective clients• Managed client lists and maintained client billing accounts through accounting applications• Ensured proper logistics services including mailing of bills, order of supplies, and other duties to secure office efficiency
Eileen Doan Skills
Microsoft Office
Customer Service
Microsoft Excel
Microsoft Word
Powerpoint
Research
Independent Worker
Team Player
Self Starter
Social Media Marketing
Detail Oriented
Problem Solving
Presentation Development
Time Management
Operating Systems
Eileen Doan Education Details
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Uc IrvineBusiness/Managerial Economics
Frequently Asked Questions about Eileen Doan
What company does Eileen Doan work for?
Eileen Doan works for Upstart
What is Eileen Doan's role at the current company?
Eileen Doan's current role is Product QA Analyst.
What is Eileen Doan's email address?
Eileen Doan's email address is ei****@****art.com
What schools did Eileen Doan attend?
Eileen Doan attended Uc Irvine.
What skills is Eileen Doan known for?
Eileen Doan has skills like Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, Powerpoint, Research, Independent Worker, Team Player, Self Starter, Social Media Marketing, Detail Oriented, Problem Solving.
Who are Eileen Doan's colleagues?
Eileen Doan's colleagues are Rohan S., May Liu, Carson Geissler, Binghai Ling, Moaaz Malik, Sheriff Samateh, Sydnee Gravely.
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