Eileen has been leading performance-driven, customer-centric teams for over 15 years. She is a natural collaborator with an entrepreneurial mindset, who bridges the gap between technology and people. Her track record of delivering results by nurturing dynamic teams and building exceptional customer experiences has helped organizations in transition, achieve strategic growth.• Expertise in team leadership, customer support, content development and community management• Engaging public speaker/storyteller able to simplify and convey theory and technical detail• Proven ability to strategically plan, organize and prioritize projects to achieve OKRs• People-oriented with superior relationship building, and communication skills• Strong work ethic with ability to manage a robust workload and deliver goals independently• Excellent content development and editorial skills, expertise in both marketing and technical writing• Seasoned remote employee with more than 12 years’ experience managing dispersed teams• Penchant for integrating new tools and technology into existing frameworks to improve processes