Eileen Marra Email & Phone Number

Cambridge, MA, US

• Lead planning and execution of strategies to achieve measurable and sustainable reduction of homelessness among Boston’s older adults.
• Play a prominent role guiding strategic conversations and answering questions with the Board of Directors
• Supervise Data & Evaluation Manager in developing and implementing a comprehensive plan to monitor and evaluate the effectiveness of our programs to ensure the organization is getting closer to achieving its mission
• Supervise graduate level interns to develop the next generation of evaluators.

• As part of the Senior Management team, oversaw strategic planning and managed program evaluation efforts to define, operationalize, measure, and grow the impact of Hearth’s work.
• Facilitated a monthly consumer advisory council to ensure the individuals we serve have a voice in shaping and advising programs and initiatives.
• Supervised Executive Assistant to the Board of Directors and CEO to foster a board that is engaged and advancing its strategic priorities
• Supervised graduate level interns to develop the next generation of evaluators.

• Temporarily redeployed to oversee day-to-day operations of Hearth's 43-bed affordable assisted living for formerly homeless seniors during pandemic-related staffing shortage
• Ensured quality of care while adjusting policies and programs to mitigate COVID-19 risks and maintain compliance with regulators and public health recommendations
• Supervised a team of Security staff, Kitchen aides, Housekeeping staff, and Resource Specialist
• Provided social work case management and crisis intervention using harm-reduction and motivational interviewing as part of an on-site interdisciplinary team

• Promoted to the Senior Management team as the champion of monitoring, evaluation and learning across all programs.
• Lead comprehensive database management, reporting and analysis to ensure our programs delivered effective and high-quality services while safeguarding quality improvement and compliance.
• Built custom performance management reports and trained staff on how to use them to support their data collection responsibilities while highlighting how their work connects to the organizational goals and mission.
• Served as Assistant Clerk to the Board of Directors supporting meetings and communication to make time, information, and decision processes more effective.
• Supervised undergraduate and graduate level interns to develop the next generation of evaluators.

• Maintained the health of Hearth’s Outreach Program client data by building and sharing regular data quality reports to support compliance and outcomes management.

• Promoted from Outreach Case Manager in June 2013.
• Supervised staff, graduate level interns, and volunteers when the Director was not available.
• Provided advocacy, housing-search, stabilization, crisis-intervention, and case management services to a caseload of 25-35 homeless elders.
• Housed the most homeless elders than any other Hearth Outreach Case Manager in agency history to date, and helped lead the program in its highest performing years by creating performance tracking, resource sharing, and.

Master Of Social Work, Macro Practice

Bachelor Of Arts, Double-Major: Psychology & Social Work

Activities and Societies: President, Undergraduate Social Work Organization