Eileen Hanratty Email & Phone Number

Greystones, Ie

Dublin

Dublin, Ireland

Dublin, Ireland

In this role, I managed the corporate membership base of Business to Arts, including event programming; managed large-scale projects for corporate members including public open-call processes; managed the moderation of projects submitted to Fund it (Ireland-wide crowd-funding website), along with the support and development of the overall website; managed the implementation of the Docklands Arts Fund (in partnership with Dublin City Council); along with general administration and communications… Show more In this role, I managed the corporate membership base of Business to Arts, including event programming; managed large-scale projects for corporate members including public open-call processes; managed the moderation of projects submitted to Fund it (Ireland-wide crowd-funding website), along with the support and development of the overall website; managed the implementation of the Docklands Arts Fund (in partnership with Dublin City Council); along with general administration and communications associated with all of these diverse programmes.I provided logistical support for the CEO and Head Communications & Partnerships, co-ordinated with artists, corporate members, clients and arts organizations in the execution of timelines and actions points in relation to projects; determined, executed and kept track of project budgets and targets; developed and implemented budgets for corporate events. I regularly informed stakeholders and colleagues on development of projects and research; assisted in informational meetings and proposals with clients and corporate members; developed and reviewed targeted material for internal and external communications; update the website with relevant project communications. I also conducted research for corporate members with a focus on long-term viability and alignment with internal vision; wrote reports, proposals and news pieces, including monthly newsletters. I co-ordinated walking tours and staff visits for our corporate members to cultural institutions; established and maintained one-to-one contact with event attendees; attend events and off-site functions. Show less

Toronto, Canada

In this role, I provided excellent donor servicing for members of the President’s Council and the Golden Circle, answering a dedicated phone line, processing exchanges, subscription and single-ticket purchases. I assisted the Senior Development Officer with the annual renewal and fulfillment process, donor prospecting and the PC and GC Welcome Package mailing. I executed patron-level programming and activities for new President’s Council and Golden Circle members, alongside the Annual Programs… Show more In this role, I provided excellent donor servicing for members of the President’s Council and the Golden Circle, answering a dedicated phone line, processing exchanges, subscription and single-ticket purchases. I assisted the Senior Development Officer with the annual renewal and fulfillment process, donor prospecting and the PC and GC Welcome Package mailing. I executed patron-level programming and activities for new President’s Council and Golden Circle members, alongside the Annual Programs and Patron Engagement Team, attending events and performances, maintaining expense records and providing support to the President’s Council Ambassadors. I maintained event and performance attendance records, ensured the integrity of donor records in Tessitura (the patron database) and provided general administrative support to the Individual Giving department. Show less

Toronto, Canada

I was responsible for managing the advance ticketing requirement for all assigned seating areas at gala/premium screenings in three venues throughout the Festival. Other duties included assisting the Ticketing Service team with event building for the Festival, assisting with quality assurance testing, and other administrative tasks as required. I operated a computerized ticketing system to capture accurate account and event data for each transaction; communicated with staff, volunteers… Show more I was responsible for managing the advance ticketing requirement for all assigned seating areas at gala/premium screenings in three venues throughout the Festival. Other duties included assisting the Ticketing Service team with event building for the Festival, assisting with quality assurance testing, and other administrative tasks as required. I operated a computerized ticketing system to capture accurate account and event data for each transaction; communicated with staff, volunteers, visitors and internal departments to ensure the integrity of all working documents; pre-empted any issues or concerns which arose; and processed orders for high level stakeholders and clients. Show less

Toronto, Canada

As the first point of guest contact, I was responsible for ticket sales and guest services inquiries. I provided information on CN Tower products and services in addition to the information on the City of Toronto. I sold tickets for the CN Tower, and proactively promoted combination tickets linked with other attractions in the greater Toronto area; operated the SkyPod elevator, ensuring the safety and comfort of guests; and maintained accurate cash and credit card point-of-sales transactions.

Belfast, United Kingdom

This was a multi-skilled role encapsulating elements of front of house, ticketing, group sales and event management. As Belfast’s oldest and most respected museum, the job attracted a varied range of customers including school groups, business guests and independent viewers. Assisted customer queries both in person and via telephone/email at the reception desk, and sold tickets for upcoming lectures and events. Supervisory duties in the museum shop included, but were not limited to, deliveries,… Show more This was a multi-skilled role encapsulating elements of front of house, ticketing, group sales and event management. As Belfast’s oldest and most respected museum, the job attracted a varied range of customers including school groups, business guests and independent viewers. Assisted customer queries both in person and via telephone/email at the reception desk, and sold tickets for upcoming lectures and events. Supervisory duties in the museum shop included, but were not limited to, deliveries, stock management, cash and till management and assisting the shop manager. A key member of the events team, I assisted with the efficient operation of diverse events such as weddings, corporate team-building activities and school trips, including a highly successful series of ‘Night at the Museum’ sleepovers. Show less

Dublin, Ireland

This role included several aspects, such as box office, front of house and stage door. I sold tickets for theatre performances, merchandise and memberships, worked as a barista on the coffee station, and in the bar area throughout performances and special events, and was part of a team which won numerous national awards for our exceptional customer service. I assisted the group co-ordinator in researching and approaching groups to advise them of special offers, and facilitated the organization… Show more This role included several aspects, such as box office, front of house and stage door. I sold tickets for theatre performances, merchandise and memberships, worked as a barista on the coffee station, and in the bar area throughout performances and special events, and was part of a team which won numerous national awards for our exceptional customer service. I assisted the group co-ordinator in researching and approaching groups to advise them of special offers, and facilitated the organization and arrival of groups into the building for theatre performances or special events. I was a key member of the ‘opening night’ team ensuring the smooth operation of opening night for shows, engaging with a varied range of guests from board members, VIPs and dignitaries, actors to members of the general public. Show less

Dublin, Ireland

Worked on the marketing and administration of the Business to Arts Awards, reporting to the Director of Marketing & Strategic Partnerships. Responsibilities included, but were not limited to, administration of awards entries, preparation of judging materials, media relations, event organization, marketing, research and report writing. Completed research, approach, follow-up and delivery of almost one hundred nominations for the awards, and was the point of contact for successful nominees and… Show more Worked on the marketing and administration of the Business to Arts Awards, reporting to the Director of Marketing & Strategic Partnerships. Responsibilities included, but were not limited to, administration of awards entries, preparation of judging materials, media relations, event organization, marketing, research and report writing. Completed research, approach, follow-up and delivery of almost one hundred nominations for the awards, and was the point of contact for successful nominees and eventual award winners, handling queries pertaining to entry feedback, event management and general advice. Built relationships with members of Business to Arts, and dealt with all stakeholders with friendliness and ease. Helped co-ordinate the Awards ceremony with over 600 dignitaries, award nominees and distinguished guests in attendance, and assisted with the publication of an awards supplement in a national newspaper detailing the event. Show less

Belfast, United Kingdom

Sold tickets to visitors for the main exhibition, providing them with all necessary information, and proactively promoted combination tickets linked with other visitor attractions within the larger Titanic Quarter. Worked with large tour groups, ensuring the smooth facilitation of their visit to the exhibition, catering for their needs. Each shift included reconciliation of the till float and cash-up of takings alongside the daily supervisor.

Belfast, United Kingdom

Proactively sold theatre shows, merchandise and memberships against agreed targets to customers both in person and via the telephone. Acted as the first point of contact for visitors, answering general queries and passing accurate messages to the relevant staff member. Arranged and facilitated visits from school and community groups, and used the ticketing system Spektrix to create events which went on sale via the website and at the box office.

Belfast, United Kingdom

Handled incoming calls from customers, promoted other shows/events to customers appealing to their specific tastes, and provided general event information. Operated a ticket booth at events across the Festival, using a cash-box which I reconciled upon return to the main office. During the Festival, managed a dozen volunteers who were present at the events, delegating tasks and supervising the team.

Master Of Arts (Ma), Cultural Policy And Arts Management, Commendation (2:1)

Master Of Arts (Ma), European Union Politics, Commendation (2:1)

Bachelor Of Arts (Ba) Hons, International Studies And Modern History, 2:1

Business Administration