I'm an experienced customer service professional with a track record of improving customer satisfaction by resolving critical issues in a timely manner. I bring teams together, make sure the right resources are engaged, keep the lines of communication flowing, and follow up to ensure progress is being made.Skills:• Building strong relationships with customers• Resolving problems that impede customer success• Communicating clearly to both customers and internal teams• Advocating for the customer to internal teams• Collaborating virtually with cross-functional teams across multiple time zones• Learning new technologies/knowledge transfer with customers• Certified Associate in Project Management (CAPM)• Certified Scrum Master (CSM)• Microsoft: Word, Excel, Powerpoint, Outlook, Access, Project