Eileen Meier Email & Phone Number

Novi, Michigan, United States

Provide support to HR Manager and management staff by updating, tracking, and analyzing various reports on a daily basis. Managed and tracked several employee databases as well as built effective relationships with UAW officials and members. Created and validated expense reporting for HR Manager and management staff. Liaison for corporate events and initiatives for Troy Customer Contact Center Human Resource and Recruiting Departments.Facilitated and coordinated job fairs and college recruitment events.Evaluated potential candidates resumes, tested and coordinated interviews for internal and external employees.Managed and organized management and UAW employee HR records and files.Assisted in the grievance, investigation and termination process and compiled results to Human Resource Manager and UAW officials.Implemented compliance controls that provided accurate reporting for the Rewards and Recognition budget, Center Attrition and Investigation Reports. Enhanced and modified the process for FMLA and Improvement Action Plans. Created and implemented the UAW overtime equalization process for Customer Service Representatives within the guidelines of the UAW contract.Developed a quick reference guide for all employees to readily review company policies, Standard of Conduct, guidelines and answers to common questions.Back up support for the Administrative Assistant to Center Manager.Managed emails, travel arrangements, coordinated and scheduled department weekly meetings, prepared agenda and meeting minutes.Successfully planned and coordinated events for over 400 people.Prepared written and oral presentation while handling confidential data.

Serviced retail and lease accounts within the Remarketing Department. Managed and reconciled lease reports and problem solving of account contract issues. Liaison with headquarters Accounting and Tax Department and supported field offices concerns. System Matter Expert for Lemans software system implemented for lease portfolio. Facilitated the process for all retail and lease auction buy backs to expedite the timely liquidation of vehicles to reduce losses. Assisted in the ISO mappings for the Operations and Remarketing Department processes including, auction buybacks, parking tickets and several lease and cashiering functions.Contributed to the enhancement of Remarketing department's website training for Project Agility and Lemans lease training manual revisions.Collaborated in process improvements for various operational functions.Resolved dealer concerns by researching and reviewing accounts which led to positive JD Power results.Demonstrated the ability to effectively communicate and deter customer complaints by handling all calls in a professional and expeditious manner as recognized by customers and management evaluations.Coordinated and trained multiple functions in the Lease Department.