Eileen Mcgowan Email & Phone Number

Hitchin, GB

London, England, United Kingdom

As the Regional Head of Property Services, I provide strong operational leadership for thedelivery of Peabody’s repairs, maintenance and property services. I work closely and collaboratively with colleagues and stakeholders across Peabody andexternally to drive improvements and offer a first-class service to our customers.As a member of the repairs Senior.

London, England, United Kingdom

• I Manage the delivery of two (JCT) Minor Works Contracts with annual spends of £3million.
• I deliver all responsive repairs in South London which averages 2500 repairs a month carried out by Family Mosaic’s Partnering Contractor (TPC).
• I Contract manage all London voids delivered under a Partnering Contract (TPC), currently we meet a 100% pre and post inspection target of all London Voids.
• I always strive to improve processes and procedures to effectively manage contractual… Show more
• I always strive to improve processes and procedures to effectively manage contractual relationships, including performance and cost management, complaints management and dispute resolution.
• I have recently processed mapped the entire repairs service from start to finish.

• I designed and mobilised a direct labour handy service with emphasis on improving customer satisfaction amongst residents and giving Family Mosaic more control over minor work.
• I oversaw the daily running of this handy service for six months until it reached 100% customer satisfaction. Subsequently the Family Mosaic board approved a permanent Handy Service which has been a huge success.
• My involvement in this service was paramount in its success, from recruiting all new external… Show more
• My involvement in this service was paramount in its success, from recruiting all new external personnel, cost and budget development and control, health and safety compliance, IT and systems development, vehicle hire.
• My dedication to the success of this service forced me to removed poorly performing staff effectively with minimum disruption to the daily service.
• Whilst managing this service, the works were carried out to a consistently high standard whilst gathering and analysing customer feedback to ensure the service provided was of the highest quality.

• It was my role to provide a thorough report each month analysing and monitoring performance of maintenance contracts via internal and external sources to provide accurate and concise contract performance information to.
• My monthly report would always highlight different trends looking at areas for improvement which I would discuss with Contract Management Team so that we could explore ways of improving the service.
• During this role I managed a team of three… Show more
• During this role I managed a team of three monitoring inspectors: monitoring their weekly inspection targets, carrying out team meetings and fulfilling all human resources functions. Show less

• I assisted with the management of 3 technical officers and a team of 6 surveyors, managing their diaries and providing them with support to ensure they successfully completed their daily duties.
• I oversaw all insurance claims relating to Subsidence, liaising with consultant structural engineers, loss adjusters, and insurance departments and managing an overall department budget of £400K for structural works.
• I oversaw all Party Wall cases, liaising with surveyor residents and… Show more
• I oversaw all Party Wall cases, liaising with surveyor residents and private owners. Show less

B.A (Hons), Fine Art

Foundation, Art

Education record

GCSE 10 subjects achieved at grade C or above A Level Art: A Design Technology: C