Eileen Martinez Email & Phone Number

San Francisco, Ca, Us

- Manage 300+ UX research projects for major tech clients, driving over $8.1M in revenue through strategic planning, effective client management, and operational excellence.- Led the AI initiative for UX Research Ops, creating an actionable guide on AI applications, training team members, and integrating AI tools to streamline workflows and enhance compliance with project criteria.- Drive complex research projects using Waterfall methodologies, ensuring smooth phase-by-phase execution while staying within scope and timelines.- Lead program management efforts, establishing best practices for resource allocation and scalability across multiple ongoing projects.- Collaborate with cross-functional teams to design and deliver customized research programs, aligning deliverables with client objectives and managing vendor partnerships to ensure seamless execution.- Improve operational efficiency by optimizing workflows, leveraging tools like Box, Salesforce, Guru, and Slack to reduce bottlenecks and boost productivity.- Oversee vendor relationships, ensuring compliance with security protocols, contracts, and timelines for high-priority projects.

San Francisco, Ca, Us

Mountain View, Ca, Us

- Led and mentored a team of Junior Quality Specialists, overseeing audits of 60+ UX research projects per month to ensure compliance with legal standards, recruitment criteria, and UXR protocols.- Identified root causes of low client satisfaction in specific projects, delivering tailored solutions and actionable feedback to improve success rates and boost client satisfaction.- Streamlined work allocation and introduced effective escalation management strategies, driving consistent team performance and exceeding quality benchmarks for research recruitment.- Collaborated cross-functionally with Operations Managers, Project Managers, and Training Teams to design customized recruitment strategies that eliminated bottlenecks and improved operational efficiency.- Launched and scaled a pilot program, growing a part-time Junior Quality Specialist into a team of six, improving audit accuracy and team efficiency by refining workflows and processes.- Awarded "Outstanding Player" in Q2 2021 for exceptional audit performance and successfully leading the pilot program's development and expansion.

Mountain View, Ca, Us

- Sourced and recruited 1,500+ participants for UX research studies, developing screeners, conducting outreach, and leading phone interviews to ensure participants aligned with study objectives.- Partnered with UX researchers to refine participant criteria and drive successful engagement across various Google product areas.- Utilized Agile methodologies to manage project backlogs, prioritize tasks, and adapt to changing requirements, ensuring timely delivery of research insights.- Managed logistics for 4–6 complex ad-hoc research projects and 2 rolling research programs, overseeing scheduling, timelines, and consent management to ensure smooth project execution.- Optimized participant management processes, achieving a 100% participant show rate for rolling research programs through enhanced communication strategies.- Maintained 100% quality review and UXR feedback scores, earning recognition as a leading UX Ops recruiter in the Austin region.- Led process improvement initiatives, driving recruitment workflow efficiencies and improving team collaboration.- Awarded the "Individual Extra Miler" in Q1 2021 for exceeding expectations and positively impacting clients and cross-functional teams.

Austin, Texas, Us

- Reviewed and selected top tech talent for Indeed Prime, ensuring candidates met stringent technical and experience criteria, significantly improving the overall quality of the candidate pool.- Collaborated cross-functionally with the Talent Review Team to implement strategies for vetting and approving qualified candidates, streamlining the recruitment process.- Developed a reference tool that standardized candidate evaluation, increasing consistency and reducing decision-making time for the recruitment team.- Partnered with Growth & Operations teams to optimize the B2B contact pipeline, improving workflow efficiency and lead generation quality.

Austin, Texas, Us

Boca Raton, Florida, Us

Edinburg, Tx, Us