Eileen Riccardo Email & Phone Number

New Jersey, United States

As leader of Strategic Business Operations I have the responsibility of continually assessing organizational operating performance and building strategies to optimize employees, company capabilities, and financial performance. From establishing and maintaining the annual business planning process to translating executive vision and goals into operational action plans to managing the marketing strategy and everything in between; the role demands intimate knowledge in every aspect of the business. Implementing practices that support the long-term success of the business is only secondary to the success of our clients and resources. Overseeing integration across departments while applying change management methodologies supports positive business and employee outcomes. As an American Staffing Association Certified Professional and with over 20 years of staffing and consulting experience directing the complexities of legal, ethical, and professional staffing practices while solving challenges arising from ever changing hiring practices is a primary focus.

Plymouth Meeting, Pennsylvania

In 2017 IQVIA acquired HighPoint Solutions. As a senior leader was heavily involved in the integration activities. Focused as the business architecture lead integrating HighPoint Solutions into IQVIA processes and systems. - Conducted process, business and gap analysis presenting results and recommendations to senior leadership- Utilized business expertise to seamlessly integrate acquired company into new systems and processes utilizing transformation and business process re-engineering methods- Provided content and delivered training and communications in support of integration activities- Led data migration activities and system sunset plans- Organized, led and facilitated cross-functional team transitions into new roles- Displayed strong aptitude for learning the new technologies, products and service offerings- Created new standard operating procedures, end user guides and quick reference cards for new systems and processes spanning multiple audiences such as finance, delivery, sales and executive teams- Drove day-to-day execution of the operations integration process, including leading cross-functional teams, managing weekly integration meetings and proactively driving issue resolution- Assisted in developing communications of integration status, milestones and changes to both senior leadership and entire employee population

Greater Philadelphia Area

Supporting the rapid growth of the company; played a prominent role in all process, procedure and business rules. Supporting a variety of global functional areas such as Executive Management, Sales and Solution Delivery, Project Management and Consultants. Utilizing both knowledge of business and technical skills providing the ability to find efficiency in not only process but operational reporting.- Served as trusted leader of the organization providing senior leadership with operational expertise and business efficiency recommendations- Developed, implemented and managed a global operations team- Translated data into actionable business insights, executive dashboards and reports- Identified, developed and implemented operational systems improvements eliminating functional duplication and allowing teams to focus on analysis and recommendations - Architected and documented business processes cross-functionally inclusive of multiple departments including identification of opportunities for technological efficiency- Worked collaboratively with department leaders to support and implement company-wide strategic initiatives- Drove sales process excellence through use of CRM best practices, slashed contract turnaround time by overhauling RFP and contract development procedures- Championed onboarding programs fostering quick ramp up time for new hires- Provided leadership and guidance in the development of initiatives to improve overall performance and manage costs, regularly reporting to executive suite- Defined and documented procedures and implemented process changes that ensured organizational efficiency, profitability, and growth- Evaluated overall performance by gathering, analyzing and interpreting data and metrics- Supported CFO with revenue forecasting, quarter/year-end close procedures and general business compliance needs

Greater New York City Area

Starting as a receptionist, was quickly promoted to Office Manager and then Client Services Manager for Northeast Life Sciences region. Supported Account Executives and Regional Vice President, forming the first sales support organization for the region.- Instituted standard project setup process relieving sales team from the activity and increasing the accuracy of setups within the system- Responded to client requests for budget reconciliations, end of year accruals, and invoice balances- Developed budget tracking methods for projects including subcontractor spend management- Ensured sales were correctly entered into CRM tool and kept up to date as they moved through their life cycle- Created work orders for sales renewals and delivered to clients- On-boarded subcontractors ensuring paperwork compliance

Hillsborough, Nj

For a private, cosmetic dental practice, provided dentists with four handed assistance. Sat for and passed state exam for dental radiography. After learning the back-end of the office moved into selling cosmetic dental cases removing the dental team from the conflict of interest presented when talking about treatment with financials.