Current Client: DiscoverPrevious Clients: Mitsubishi UFJ Financial Group (MUFG) Union Bank, Experian, Santander Bank, Microsoft, PwC, TD Bank, N.A., TD Canada TrustProvided comprehensive and results oriented solutions for people, process, and technology – from environment assessment and analysis to initiative development and deployment. Services included:- Process Improvement Facilitation- Project Management- Regulatory Remediation - Strategy Development- Measurement System Implementation- Business and Data Requirements Documentation- Data Analysis- UAT- SOP Documentation

Contract vendor for Microsoft Services. Developed worldwide standard deal management process model and metrics for Microsoft Services using Lean Six Sigma tools. Provided system recommendations and requirements based on to-be process model.

Selected to work in the Enterprise Program Management Office to assist in the transition from WaMu to Chase systems as a project manager. Managed the mapping scorecard, change control process, risk management process, and the master calendar for all change activity.Managed cross-enterprise and specific lines of business projects using Lean Six Sigma methodology to reduce expense, increase productivity/efficiency, streamline and level-load processes, reduce risk, and increase revenue. Saved over $25 million in combined hard and soft savings for all projects worked.Coached Green Belts in training during project execution.

Facilitated process improvement initiatives to drive toward continued improvements in cost of scheduling, delivery, and overall expense reduction.Conducted analysis and reporting of departmental data. Partnered with business owners; assisted with the development of business plans, strategies and approaches to take advantage of business opportunities.Participated in the identification of KPI’s for metrics reporting, specifically for scheduling and delivery of training. Recommended and implemented any necessary changes based on the performance of the process.

Provided OpEx methodology expert assistance as coach to several projects within HR groups including, Recruiting, Recruiting Operations, and Enterprise Shared Services (ESS).Co-developed Corporate HR-specific OpEx awareness training and co-trained approximately 200 employees, which include knowledge transfer of OpEx fundamentals, delivery of training in a classroom setting, and preparation of instructional materials and visual aids.Provided OpEx consultative services, including just-in-time training, and problem-solving sessions to client groups within HR.

Provided process improvement services for improving transactional and production work. Performed as team lead and facilitator of more than 20 Rapid Improvement Events (including several Value Stream Mapping events and 5S workshops), and two Lean Six Sigma projects. Employed Lean, Six Sigma, and Theory of Constraints techniques to Rapid Improvement Events and projects. Major process improvement efforts in transactional environments resulted in $1.9 million of validated cost reductions. Major process improvement efforts in manufacturing and repair (job shop) environments have resulted in $3 million of validated cost reductions.Mentored Green Belts on conducting improvement events, facilitation, Lean and Six Sigma principles, and leading teams. Instrumental in the development of national standards. Chosen as one of a group of eleven to work with the American Society of Quality (ASQ) to develop the ASQ / Department of Navy Lean Six Sigma Black Belt Exam.

Served as liaison between the naval shipyards and headquarters regarding management of Lean Six Sigma implementation in the field activities.Contributed to the development of the Lean Transformation Change Management Process to be used at headquarters to manage and track naval shipyard process improvement performance.

Analyzed and tested the design and functionality of a data warehouse and database due to reconciliation problems. Results enabled local systems group to utilize data warehouse to its full potential, reducing errors, saving time on issue resolution, thereby reducing costs.Performed strategic capacity data analysis to ensure accuracy of corporate fab cost/space model used for capacity planning of a given technology.Developed intranet web pages to provide customers with a centralized location for capacity planning information. Composed a user manual and trained future owner of web pages. Received recognition for effective design.