Established the UX design and research process for Services Operations, a team that creates technology solutions for Twilio support teams, in alignment with existing engineering processes.Led design for large scale Chat GPT enabled AI bot enterprise projectsPartner with business stakeholders and engineers to lead design for all projects within the team.

Responsible for leading multiple enterprise and consumer-facing technology innovation projects while collaborating closely with product team and internal stakeholdersLed successful launch of Medicare plan selection and enrollment system for internal sales agentsEnabled MVP launch of Medicaid benefits navigator responsive site and text messaging system for Medicaid members

Responsible for leading multiple international enterprise research and design projectsLed research, product strategy and design for self serve BI analytics systemEstablished UX best practices for enterprise vendor implementation, including iterative test-and-learn cycles to improve the new user’s experience for a company-wide analytics system

Created and successfully implemented 2 major competitive enterprise vendor evaluation plans for vendor selection through user research, including heuristics evaluation of vendor solutions (desktop and mobile), usability testing, and surveys for final round solutions.

Responsible for leading user research and design initiatives for large client-facing hospital site, northwell.eduLed multiple design and research projects, including creating a service design blueprint around the clinical trial process and competitive analysis and information architecture restructuring for the client-facing Contact Us section

Aided moderators in notetaking, data collection, and usability lab setup for large scale usability testing study in the medical space

Responsible for user research, wireframing, interactive prototyping, and user testing to aid in internal and external product development, working closely with operations, PM, developers, web/visual design, and sales.Collaborate with tech team on reworking existing internal tools in an Agile Scrum environmentProvide research and design support for external client projectsSupport UX discussions and present relevant findings to tech team

Sketching, wireframing, and prototyping for new site featuresPlan and moderate usability testing, user interviews, and present findings to stakeholdersSuggest and direct UI improvements on existing site functionality

Develop and maintain UI templates and web graphics for siteDesign and test responsive HTML email templates across major email clients through HubspotBuild co-branding websites for GreenPSF partners, based on existing Wordpress templates

Planned and moderated one-to-one remote and in person usability testing for LA Community Resilience Mapping ToolPresented findings and recommendations to aid in future design iterations

Responsible for assisting with design and development of digital learning products including mobile initiativesCreate user testing plan, surveys, perform competitive analysis and conduct user testing on target demographic based on predetermined personas

Oversee conceptualization and brainstorming for parallax scrolling micrositeCreate interactions and graphics for siteProvide design and usability recommendations based on UX best practices and heuristics

Created records in deal strength on Salesforce and Deal Estate platform; recommends and moves record to vetted once complete

Responsible for multiple client invoicing, business expense tracking, and entering general journal entriesSolely responsible for invoicing and follow up with direct clients in the Karla Otto North American regionImplemented filing system to streamline receipt tracking, invoices, deposits, and bank statements

Solely responsible for accounts payable, accounts receivable, client invoicing, and bank reconciliationCompiled client invoices, issued/filed purchase orders to vendors, and reconciled petty cash and credit cardsSolved vendor discrepancies, client inquiries and resolved daily office financial issues

Responsible for accounts payable, accounts receivable, monthly closing, reconciliation, and financial reportingGenerated 1099 forms for 20+ vendors and created comprehensive financial reports for managementCreated monthly reports including accounts receivable aging schedule and profit and loss statement

Responsible for auditing, tax, and bookkeeping for post-production documentary filmTracked over 30% of all relevant receipts and reconciled bank statements for 2010 tax year on QuickbooksImplemented new filing system to keep track of receipts, invoices, deposits and bank statements

Responsible for generating consumer profiles on artists and vendors, tracking sales figures for internal projects, and developing promotional analysis reportsCompiled 2,300 sales dataset from Nielsen Soundscan for windowing strategy project comparing single/album sales vs. single radio spinsIndependently tracked 1,000 single/album sales numbers and wrote business reports for cause-and-effect analysis of several major TV shows

Responsible for aiding in development of business proposal for webcam start-up companyCreated strategy for compiling 50 sample size phone survey for research regarding potential markets and product developmentCollected qualitative information for 5 potential market sectors through internet research