Eileen Vavrina Email & Phone Number

Chicago, Il, Us

Bolingbrook, Il, Us

Customer Management and Support Responsibilities- Manage a yearly portfolio up to 30-40 SaaS student management implementations- Work within a team and as a team player to help improve tech services department efficiency by developing shared and reusable support and process documentation- Establish working relationships with senior school officials, administrative personnel, teachers, technical support staff, and 3rd party vendors. - Manage user expectations and… Show more Customer Management and Support Responsibilities- Manage a yearly portfolio up to 30-40 SaaS student management implementations- Work within a team and as a team player to help improve tech services department efficiency by developing shared and reusable support and process documentation- Establish working relationships with senior school officials, administrative personnel, teachers, technical support staff, and 3rd party vendors. - Manage user expectations and handle escalated customers- Engage customers in requirements gathering- Implement and document optimal configuration and workflow procedures - Document, escalate, and resolve customer issues and requests for enhancements, investigate issues and suggest plausible work-around solutions - Manage relationships with the Oklahoma and Missouri state departments of education and ensure compliance with state reporting requirements for those states- Provide support and training to junior team members- Provide support and training to existing customer base- Gather, scrub, and import dataIT Responsibilities- Design and program web-based graphs, charts, and reports to explain detailed customer support metrics (SQL, XML, VB, HTML, and Fusion Charts)- Troubleshoot and resolve hardware, software, and Windows O/S issues- Maintain hardware inventory and track software licenses- Select, install, and maintain Windows Server 2003/SQL Server 2000 web-based CRM - Develop, implement, and maintain Windows Server 2003/SQL Server disaster recovery procedures- Develop and implement CRM integration and interface with SaaS software Business Area Experience: SaaS Student Management and Teacher Grade Book- Student Demographics - State and Federal Reporting (IL, MO, OK)- Master and Student Scheduling- Student Discipline- Health Records and Immunizations- Tuition and Fees- Grade Reporting- Grade Book and Lesson Plans / Learning Management System (LMS) Show less

Customer Support Responsibilities- Provide inbound email and phone support, prioritize work queue and level of severity, resolve program errors, communicate status and resolution to users and management.IT Responsibilities- Design and develop Windows-Based medical billing automated electronic remittance user interface (Microsoft Visual Studio / VB and MS SQL Server) - Design and develop SQL Server data extracts - Research and fix application bugs (Microsoft… Show more Customer Support Responsibilities- Provide inbound email and phone support, prioritize work queue and level of severity, resolve program errors, communicate status and resolution to users and management.IT Responsibilities- Design and develop Windows-Based medical billing automated electronic remittance user interface (Microsoft Visual Studio / VB and MS SQL Server) - Design and develop SQL Server data extracts - Research and fix application bugs (Microsoft Visual Studio / VB and MS SQL Server) - Manage Active Directory entries and Exchange Server accounts on Microsoft Windows2000 server platform running Citrix Server.- Escalate and troubleshoot third party software and network issuesBusiness Area Experience: Windows-Based Patient Management System and Medical Billing- Patient Appointment Scheduling- Patient Demographics- Patient Care Management and Treatment- Medical Billing / HCFA Show less

- Develop supervisory and middle management level manufacturing decision support related extracts and reports- Provide 7 x 24 manufacturing execution system support- Troubleshoot and resolve application issues, implement bug fixesBusiness Area Experience: Manufacturing Execution System (Process Manufacturing)

Chicago, Il

- Manage implementation of a custom designed Materials Management System across 3 manufacturing plants producing 100% of the product for a Fortune 500 personal care product company. Responsible for unit and system testing, user training, implementation, and post implementation support. Communicated priorities, requirements, and project status to Manufacturing Plant Manager, Manufacturing System IT Manager, IT support resources, and clients. Developed and delivered client training-… Show more - Manage implementation of a custom designed Materials Management System across 3 manufacturing plants producing 100% of the product for a Fortune 500 personal care product company. Responsible for unit and system testing, user training, implementation, and post implementation support. Communicated priorities, requirements, and project status to Manufacturing Plant Manager, Manufacturing System IT Manager, IT support resources, and clients. Developed and delivered client training- Provide 7 x 24 system support. Reduced support calls by 90% by categorizing and analyzing the source of issues and ensuring resolution via escalation of application issues and retraining.Business Area Experience: Manufacturing Execution System (Process Manufacturing) Show less

Chicago, Il

- Designed, developed, and delivered a distributed Materials Management System (MMS) application commissioned to provide real time inventory location, HMIS code data, vendor lot discovery of raw materials and raw materials used in work in process and finished goods. - Implemented multiple applications across 5 platforms: RF bar code scanners, DCTs (data collection terminals), PLCs (programmable logic controllers), portable and stationary bar code printers, and desktop PCs. -… Show more - Designed, developed, and delivered a distributed Materials Management System (MMS) application commissioned to provide real time inventory location, HMIS code data, vendor lot discovery of raw materials and raw materials used in work in process and finished goods. - Implemented multiple applications across 5 platforms: RF bar code scanners, DCTs (data collection terminals), PLCs (programmable logic controllers), portable and stationary bar code printers, and desktop PCs. - Worked closely with DBA, hardware and network specialist, and programmers to communicate program requirements and validate unit and integration testing.- Managed MMS development project plan, participated in hardware selection and placement, designed integration with existing applications and multi platform system interfaces (AMAPS, SAP)- Provided 7x24 system supportBusiness Area Experience: Manufacturing Execution (Process Manufacturing)-Inventory Control-Lot Traceability-HMIS Codes Show less

Chicago, Il

- Gathered and documented business requirements, designed, programmed, tested, installed and supported several major enhancements to both client server based manufacturing execution system and IBM mainframe based manufacturing planning system (AMAPS) using COBOL in both batch and CICS environments.- Provided 7x24 system pager support- Redesigned an accounting FIFO module which determined fiscal year end inventory value of raw materials, work in process, and finished goods. The program… Show more - Gathered and documented business requirements, designed, programmed, tested, installed and supported several major enhancements to both client server based manufacturing execution system and IBM mainframe based manufacturing planning system (AMAPS) using COBOL in both batch and CICS environments.- Provided 7x24 system pager support- Redesigned an accounting FIFO module which determined fiscal year end inventory value of raw materials, work in process, and finished goods. The program was required to search an IMS database for the most recent invoices to determine the latest cost of raw materials. In addition, the program determined the cost of work in process and finished goods by trolling the bills of material for the product components and extending the quantity of raw materials (in inventory, in work in process, and in finished goods) by the latest invoice cost. This project required developing a new online user interface using FOCUS and converting the original Assembly language program to COBOL.Business Area Experience: Manufacturing Planning and Execution (Process Manufacturing)Manufacturing Planning- Research and Development- Bills of Material- Manufacturing Resource Planning- Materials Management- Quality Control- Cost AccountingManufacturing Execution- Inventory Control- Lot Traceability- MSDS- Weigh and Dispense- Compounding- Filling and Packaging Show less