I am responsible for overseeing and managing the overall experience and satisfaction of our Collaboration clients at Intapp. My primary objective is to ensure that our clients have a positive and exceptional experience throughout their interactions with our functional departments.In my role, I shape and enhance the client experience, with a strong focus on building long-term relationships and driving customer loyalty. By understanding our clients' needs and expectations, I work towards delivering solutions that exceed their requirements and contribute to the growth and success of our Collaboration business unit.

The Client Success and Solution Adoption Team combines deep product expertise with real-world business experience to deliver best practice guidance to our clients, with the goal of increasing return on investment of Intapp solutions. We ensure clients are taking full advantage of the latest enhancements to our software platform and leverage change management methodologies to increase adoption of Intapp software among employees.

- Team Lead for Springboard™ Elevated Learning Programs, a suite of consulting and talent development services designed to help transform learning programs. Leveraging an innovative, strategic approach, I partner with law firms to reinvent their learning programs, processes, delivery, and content. Utilizing a best in class approach with a key focus on “next practices”, additional services include manager and team coaching and an individual professional development program.- Member of the Adoption and Change Management team responsible for advising clients on all aspects of change management.- Specialist in developing enterprise-wide learning strategies to maximize user adoption when implementing technology projects, awareness campaigns, and business process improvement projects.- Award-winning Solution Architect Team Lead for the Certified Legal Training Program.- Thought leadership contributor.

Key responsibilities include providing Configuration Consulting and Instruction to IT Departments for Law Firms; participating in internal IT projects and assisting in pilot and rollout training and implementing the change plan.

Allegiance Computer Technologies is a full-service IT firm servicing area businesses offering professional technology solutions. While my primary responsibilites include training and end user support, I've been afforded many opportunities to participate in an array of technology projects.TECHNICAL SKILLSPLATFORMS AND TOOLS• Productivity Software: Word, Excel, PowerPoint, Access, Outlook, FrontPage, Publisher, One Note, Internet Explorer, Project, WordPerfect, QuattroPro, Acrobat, Photoshop, Crystal Reports, Groupwise, Visio• Financial Packages: Quickbooks, Peachtree• Languages: HTML, VBA• Operating Systems: Windows 95, 98, NT, XP, ME, Vista, 7• Databases: Access, SQL• Virtual/remote: Saba Centra, VPN,VNC, PC Anywhere, Terminal Services, Remote Desktop Connection, GoToMyPC, WebEx, Citrix Client, GoToAssist• Authoring tools: Windows Movie Maker, XML, Captivate, Articulate Presenter, Quizmaker, Engage, Camtasia• Document Management: Worldox• Legal Specific: Concordance, Sanction, Summation, ProDoc, Javelan, TimeMatters, CaseMap, TimeMap, TextMap, Abacus• Cost Recovery: Equitrac• Metadata Removal: iScrub• Hospitality Industry Specific: MenuLink, Aloha, Hot Schedules• Human Resources: PeopleSoft• Encryption Software: Digital ID; PGP Desktop and Universal Server• PDA/Handhelds: Blackberry Enterprise Server, Blackberry BIS Solutions, TREO, Palm, iPhone and Various Active Sync DevicesPROJECTS AND DEVELOPMENTS• Developed an immunization tracking system for daycares and online training courses including a national nonprofit volunteer training program and an accredited course on the American Disabilities Act.• Developed bar code labels to meet International standards and a batch design quotation system, scholarship management database• Conducted technology assessments, developed technology plans, disaster recovery plans, computer use policies, and network documentation.

Served as a virtual classroom trainer for Brinker International Restaurants teaching Menulink/Aloha classes. Saba Centra 7 was used as the learning platform and content referenced the use of HotSchedules and PeopleSoft.Contract ended on November 27, 2010.