Eilidh Mcnaughton Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

I assist complainants, their representatives and AFCA members on the phone, by email and through webchat as part of a CustomerService Team to lodge or manage complaints. I manage complainant and member calls by building rapport andunderstanding their problems so I could assist them appropriately. I accurately lodge complaints received by phone, identifying any special assistance or time critical needs for vulnerable complainants, to ensure we engage with them in an appropriateway. I use empathy to manage stressed and vulnerable complainants and maintain open communication to make sure complainants feel heard. I diffuse and de-escalate difficult interactions with distressed complainants, by remaining calm and using conflict resolution skills.Key achievements:Quickly learned the AFCA processes and to use the CMS to successfully take calls in a short time period.

Ely, England, United Kingdom

In this role I was responsible for digital marketing for the company and clients. This involved: - Developing strategies, policies and guidelines for different social media channels including Twitter and LinkedIn based on company and client goals. - Managing a small team overseeing the development and implementation of campaigns. - Evaluating the success of campaigns and reporting results to leadership and clients.

Cambridgeshire, England, United Kingdom

In this role, I developed my project, team and people management skills. I progressed from my role as Science Communications Executive and took responsibility for managing the development of e-learning and science communication projects, and managing social media content strategy. I managed multiple projects simultaneously, ensuring timely delivery of high-quality content both for clients and the company. My key responsibilities included:Project planning and strategyI collaborated with clients and stakeholders to define project objectives and deliverables. I developed comprehensive project plans and timelines to ensure the e-learning courses were delivered effectively.Project deliveryI monitored project progress to ensure it was delivered to a high standard within set timescales. This included identifying potential risks and implementing strategies to ensure successful outcomes. In doing this, I conducted regular project status meetings, tracked milestones, and adjusted project plans as needed. As project manager I also implemented auditing processes to ensure projects were delivered accurately and met client expectations. Managing project teams and stakeholdersI managed project teams, including writers, designers, and subject matter experts, fostering a collaborative team environment. To drive project progress, I delegated tasks, set clear expectations, and provided guidance to team members.Engaging with clients I engaged with clients to understand their communication needs and goals, maintaining regular communication to provide project updates, address concerns, and manage expectations.Managing digital content development I managed the development of digital content, including social media and blog articles. I developed and maintained a social media calendar, and managed and participated in the development of content.

Ely, England, United Kingdom

In this role I worked with a team to develop interactive e-learning courses for healthcare professionals based on client needs. I was also involved in the promotion of these courses on social media. The main duties of this role include the following: Content Creation and Curation I developed, wrote, and curated content for e-learning courses aimed at healthcare professionals. I also ensured the accuracy, clarity, and accessibility of complex information while adapted into different educational formats for the target audience. In developing these courses I collaborated with subject matter experts and instructional designers to create engaging and interactive learning experiences.Social Media ManagementI managed promotion of courses on social media including writing and scheduling social media posts for the target audience.Client CollaborationI engaged with clients to understand their needs and objectives and collaborated closely with them to ensure e-learning courses met their expectations.

I am responsible for assisting employees with HR related queries. This involves communicating and translating policy language for employees and writing HR related articles for the monthly employee newsletter. In my role a Digital Champion, I assist my colleagues and employees to enhance their IT knowledge and improve the efficiency of the office.

Edinburgh, Scotland, United Kingdom

I assisted with content creation by researching specific topics and translating the scientific language into understandable, informative text which was uploaded onto the Maths Week Scotland website. I also assisted with evaluation and research for the Parasites Exhibit by collecting and analyzing data from visitors.

Edinburgh, Scotland, United Kingdom

I created video content on for the Our Health website about a community-university research project. I also assisted with research and writing of a grant proposal for a community health research and public engagement project.

Master Of Science - Ms, Science Communication And Public Engagement, Distinction

This course included modules on science media (included writing articles and press releases), science communication fundamentals (involved.

Doctor Of Philosophy - Phd, Pharmacology, Not Complete

Master'S Degree, Biomedical Sciences, General, Merit

Bachelor Of Science (B.Sc.), Physiology, General, 2:1