Eimear Gaffney Email and Phone Number

Responsibilities; operating within strict SLA's, policy changes, assigning customer claims, managed the issuing of letters - payments, mortgage direct, task force etcKey Achievments;- Implemented new process for letter management - trained 4 employees on process- promoted to existing business department Trained on 3r, Life400 and Bliss Systems

Fitzgerald’s Bar is famous for its role in the T.V series Ballykissangle and is therefore extremely popular with tours on a daily basis. My role here included opening and closing the bar, dealing with tours, ordering stock and balancing tills.

My main duties in Arklow Visual Arts included organising art classes in The Gallery from Tuesday to Thursday. The classes consisted of approximately eight children between the ages of eight and thirteen. I prepared various arts and crafts for the children in advance and help throughout the class.

My main duties in the Irish Red Cross included being PA to the Services and Training Officer, this involved diary keeping, arranging travel at home and abroad, phone queries, meetings and all general administration undertaken by a PA.I was responsible for the various working groups of the Society, this involved preparing the necessary agenda/minutes and documentation prior to meetings, arranging the meeting room/travel and subsistence for those members attending and following up on the “action points” arising from the meeting. I was also fully responsible for dealing with the Irish Red Cross training certificates (approximately 15,000 in 2007), maintaining the Societies Drivers Panel (approximately 300 drivers), issuing Long Service Scrolls and Medals, organising internal Seminars and Courses for approximately 2000 Irish Red Cross members and liaising with the Irish Heart Foundation on a regular basis. I work part of the team that organised the count centre for FACE 2007 and was requested to be part of the count centre team for FACE 2008 in Liverpool. During an emergency i.e. overseas disaster, I worked as part of the team dealing with queries, donations, receipts and entering the data onto the “not for profit” database.I liaised very closely with the Vice Chairman and Child Protection Officer of the Society and again this would include administrative work.

Building Design Partnership is a multi-discipline practice comprising of architects, designers, electrical, mechanical and structural engineers. My position there was receptionist and administrator and involved operating a large switchboard, screening all incoming calls, distribution of post, meeting and greeting clients, company car bookings, filing and typing for all departments. I also worked on a computer package called QDMS which was linked to all incoming and outgoing drawings from each department. I set up new accounts, completed issue sheets detailing drawings and revisions etc.

My position in Debenhams involved PA duties to the Store Manager, cash office assistant, operating a large switchboard, screening all incoming calls, distribution of post, meeting and greeting clients, company car bookings, pay roll for all the general office staff, general administration duties.