Eimear Murphy Email & Phone Number

Dublin, Ie

County Dublin, Ireland

• Leading a team of Program Managers to monitor, report, analyze and continuously improve core metrics through actionable insights• Working with a wide range of stakeholders to define quality metric goals which optimise the reviewer, user and advertiser quality experience and collaborating to deliver these goals• Challenging the team to predict and analyze high risk / prevalent issues and working in ambiguity to gather signals which drive and explain performance• Managing talent and coaching Program Managers to achieve their full potential

County Dublin, Ireland

• Programme Governance Manager for an end to end process review project.• Defining business and customer requirements for strategic change, measuring and analysing cause and effect and facilitating workshops with key stakeholders.• Delivering progress updates to senior management and the business network.• Coordinating resources and stakeholders and implementing action plans / escalating when needed to accomplish project plans.• Working on ad hoc initiatives to continuously improve journeys and customer experiences.

County Dublin, Ireland

• Developing project plans to prepare the Paddy Power and Betfair organisational units for the unification of systems following the merger.• Co-ordinating resources across the business to define business requirements, amend processes, update data and reporting systems and complete various other change management activities.• Reporting and managing risks and issues which could threaten the operational success of the implementation and communicating relevant updates between senior management and business units.

County Dublin, Ireland

• Leading a team of Business Analysts to deliver strategy through projects and process improvements in collaboration with Product Delivery, Technology and Data.• Creating business cases and pitching ideas for strategic change in areas such as Fraud, Payments and Customer Service.• Prioritising Operational Excellence change suggestions and analysing proposals for change for feasibility and value.

Sydney, Australia

• Analyzing business processes and system performance and translating findings into requirements.• Facilitating workshops with key stakeholders to brainstorm solutions and documenting processes of “as is” and “to be” processes using MS Visio.• Managing a variety concurrent end to end projects to deliver operational excellence.• Preparing project plans, mandates, business cases, test scripts, business requirements and status updates.• Completing UAT on system changes and piloting process improvement solutions.• Quantifying costs, benefits, risks and volumes and collating and analyzing data to identify trends and opportunities for improvement.• Maintaining relationships with stakeholders and coordinating approvals from different areas for process changes

County Dublin, Ireland

• Managed more than a dozen mortgage process review, regulatory and technical projects through the project life cycle; adhering to time, cost and quality restrictions. • Prepared and presented reports, media statements and updates on project activities and developments to senior stakeholders and the Irish Regulator.• Maintained close relationships and contact with project and third party stakeholders, chairing project control committee meetings to ensure interested parties were fully engaged and informed and any conflicts were managed appropriately.• Managed the project teams to ensure sufficient and suitable resources were assigned to project tasks, and developed contingency plans to realistically allow the project plans and schedules to come to fruition.

County Dublin, Ireland

• Provided leadership and supervised the activities of teams of up to 25 people across a number of operational units concurrently; setting and monitoring team and individual objectives to maintain SLA. • Analysed and anticipated trends and reviewed productivity and efficiency levels.• Identified stretching opportunities for talented staff and managed underperformance/behavioural issues when required. • Managed ad hoc projects that impacted on the operational area. • Interviewed candidates for vacant roles, managed absence and completed general HR duties.

County Dublin, Ireland

• Motivated and led a team to achieve optimum service level and productivity targets.• Examined team and individual progress and developments and provided feedback through coaching.• Liaised with business stakeholders to obtain and communicate key messages about mortgage products and processes.• Management of complaints, acting as an SME for mortgages for both the Republic and Northern Ireland; coaching the team to handle complex mortgage queries and treat customers fairly.

Bachelor'S Degree, Economics And Finance, Incomplete

Economics & Finance

Education record