Relationship Management and Performance Specialist- Managing and completing remote due diligence exercises for Deutsche Bank’s agent / nostro bank network globally. - Identify, assess and mitigate market, custodian and operational risk. - Relationship Management- Ensuring assets are sufficiently protected in line with different regulatory requirements globally.- Liaising with internal and external stakeholders to ensure all legal documents are in place (custody agreements, side letters, POAs, SLA's etc)

• Operations: Accurate transaction processing of Corporate Action events through the full life-cycle - involves event creation, reconciliation, executing bespoke client requests, instruction processing, compensations, and authorisation of elections.• People Development: Involved in all new hire training and continually providing guidance to less experienced associates. Involved in interdepartmental cross training. • Projects: Involved in the numerous projects both market mandatory and Citi driven, drafting test scripts, Q&A, providing sign-off where applicable (Includes T+2 cycle and T2S). Assisting management to draft build requirements documents for technical enhancements.• Process improvement: One of the major players in a yearlong project to create an automated report for client short positions.• Business Change: Involved in a double migration of the Dublin office Income department to Poland while simultaneously migrating the London office Corporate Action Office to Dublin. Some achievements include:•One of 8 selected to partake in Citi's 2017 Leadership Academy•Step change improvement in client satisfaction by consistently reducing causals and inquiries. Client queries have decreased by over 100% year on Year. Continually delivering business results and exceeding benchmarks set.• Awarded Employee of the Month in Citi’s (3) Asset Servicing Department. Also awarded “Team Player of the Month” on numerous occasions.

• Responsibilities included staff (12) and roster management, cash management and balancing, safe checks, stock takes/orders.• Organisation of private functions - including meeting with potential clients, detailing the services offered, clarifying arrangements and the practical organisation of events. • Accountable for maintaining the company's high standards and reputation for beverage and food service throughout.

My role involved working on different campaigns that had been outsourced to the Radar Group. As a Customer Service Executive I was involved in campaigns such as informing shareholders of relevant opportunities to purchase new shares from companies in which they had already invested in. The majority of my time spent at Radar was working for a Specialist Funds Management Company, who had been approached to takeover entity and management of a Mortgage Fund. Working within a team of five, it involved working long hours (12 hours a day, 6 days a week) to complete the project on time. My call targets were met and exceeded during this period, whilst also achieving excellent quality communication reports. The company was successful in its takeover attempt.