Ericka Morrison Email & Phone Number

Los Angeles, Ca, Us

Impact-oriented technology leader with a proven track record in developing streamlined application vetting and onboarding processes, specifically for platforms like Relativity and AI tools, in collaboration with the Application Engineering team. Adept at conducting comprehensive testing and creating extensive training programs that empower teams while maintaining a robust knowledge base for exceptional service delivery. Primary account manager for a key revenue client, skillfully overseeing support ticket resolutions across cross-functional teams and building strong client relationships through proactive communication. Provide critical metrics and insightful reports to executive leadership for informed strategic decision-making. Demonstrated ability to coordinate department town hall meetings to ensure effective collaboration and execution of important updates. Effective delivery of timely updates to clients during critical system issues and informing them of defects, maintenance schedules, and monthly reminders. Lead the creation of a bimonthly Insight newsletter and contribute blog posts for the company website, highlighting new technologies and system updates.

Los Angeles, Ca, Us

Oversee Project Management workflows and client communication to identify gaps and provide solutions for a team of 9. Lead transition of the creation of new Project Management, billing and time tracking application in SalesForce. Microsoft O365 Admin. Deploy and manage AV management application.

Los Angeles, Ca, Us

Joined Harbor in early 2015 to leverage my experience in providing HLS clients with the necessary support to manage and review their electronic evidence in Relativity. Responsibilities include overseeing the full life cycle of projects and cases. Ensure that both the technical and project management team adheres to client specifications and required deadlines. In charge of creating documentation for workflows, processes, procedures and step by step instructions on project management duties. Track delivery schedules as well as ensure proper quality assurance for incoming and outgoing deliverables. Manages changes in scope throughout life cycle of projects and cases. Communicate with clients and offer solutions to improve their workflow. Lead the project management team in providing Relativity and ECA with Analytics - the HLS Flagship - trainings and demonstrations for clients and prospects as well as on-going internal training for the HLS team members. Serve as a liaison between the technical, project management team and clients during the life cycle of all cases. Work closely with project managers and technical staff to ensure proper allocation of resources to meet deadlines and priority requirements by clients.

Los Angeles, Ca, Us

Lead efforts in creating workflows including documenting standard company policies and procedures utilizing best practices. Manage hiring and employee onboarding process including conducting interviews, training new employees, and creating opportunities for continual development of the Project Management team. Implement Relativity Web processing, train Project Management Team and document procedures. Internal and client contact for addressing escalated and ongoing issues and consult with legal teams on solutions as well as best practices for project and case management. Responsible for compiling Project Management reports including reviewing accurate billing descriptions and timeframes tracked for distribution to upper management. Conduct demonstrations of workflows and applications for prospective clients as well as run training for new and existing clients on an ongoing basis. Vet new technology solutions

Los Angeles, Ca, Us

Perform administrative tasks in Relativity including creating workspaces, users, fields, views, and layouts; run search term reports, create batches, persistent highlights, and images. Run production conflict checks and productions as well as consult on production formats and privilege logs. Set appropriate expectations by conveying issues, solutions and project status to clients and management. Perform quality checks on deliverables to ensure it meets client specifications prior to delivery.Provide recommendations, procedures, and specifications for case-specific projects.

Atlanta, Georgia, Us

Led efforts in implementing Relativity processing including workflows, documentation, and procedures. Troubleshot server issues in relation to Relativity agents and processing/production/OCR management. Distributed task assignments as well as served as the first point of contact for escalation when management was unavailable. Involved in conducting and selecting candidates for employment as well as implementing training schedule. Maintained Litigation Application Support Analyst duties.

Atlanta, Georgia, Us

Supported case teams for all matters related to litigation support services, technology, and software. Provided limited upfront consulting to case teams on electronic discovery issues, such as data collection and preservation; assessed and recommended EDD platforms, related hosting options, and analytical tools. Performed quality assurance checks and loaded data and image files from vendors into litigation support applications as well as maintained tracking logs for data loaded. Performed technical data management activities such as data loading, image loading, CD-ROM creation, building production subsets, and database maintenance. Collaborated with Project Managers to define requirements, organization and management of evidence and case related documents. Processed and manipulated data using many different tools including LAW, Introspect, Concordance, IPRO and Relativity. Provided recommendations, procedures, and specifications for case-specific projects. Spearheaded documentation policies and procedures as well as create and maintain technical documents.

Atlanta, Ga, Us

Work with project managers to define requirements, organization and management of evidence and case related documents. Address ongoing issues and provide advice on best practices for project and case management. Provide recommendations, procedures and specifications for case-specific projects. Given discretion to exercise independent judgment under minimal supervision.Coordinate communication and collaboration between project management and operations staff consisting of a team of 22-employees. Provide ongoing administrative support to 3 directors and the VP. Involved in conducting and selecting candidates for employment as well as implementing training schedule. Spearheaded documentation policies and procedures as well as created technical documents including the operations and project management manuals.

Atlanta, Ga, Us

Manipulate and package image and data for use in several litigation support databases and review platforms. Perform advanced post processing duties such as conditional branding, suffixing, OCR, renumbering and investigations. Provide technical assistance for litigation support related software. Effectively and promptly communicate issues and status of projects to colleagues, upper management and project management. Responsible for managing work flow and assignments for a team of seven. Train new employees in all aspects of Operations on types of deliverables and APP processes, policies and procedures. Provide ongoing support to operations manager in administrative areas.

Atlanta, Ga, Us

Run project design meetings with operations team leads and management. Responsible for maintaining ongoing communication with clients and internal operations staff on specific projects. Create and maintain proper documentation for use as inventory and audit trail as well as reporting. Proactively identify and escalate issues and potential risks involved in the EDD process. Set appropriate expectations by conveying problems, solutions and project status to clients and management. Create and execute project work plans and revise as appropriate to meet changing needs and requirements. QC all deliverables so as to ensure it meets client specifications before delivering.

Set appropriate expectations by conveying problems, solutions and project status to project management. Create and maintain automated database maintenance plans. Create, update and maintain databases on a client specific basis. Process and post data into the database for client access and review. QC internal review platform and ensure data is accessible, keyword searchable and loaded correctly. Create and maintain user id's and passwords through Active Directory.

Atlanta, Georgia, Us

Provide hardware and software support to internal employees. Analyzed and provided upper management with business impacting metrics. Created and maintained intranet website for the IT Department utilizing SharePoint, Adobe Professional and HTML. Responsible for supporting Lotus Notes databases. Provided input during development discoveries. Recruited to be a part of the test group for the internal proprietary recruiting tool.

Atlanta, Ga, Us

Masters, Information Systems Management

Bachelor, Computer Information Systems

Certificate, Cybersecurity And Information Security