Einat Kedem

Einat Kedem Email and Phone Number

Senior Customer Experience Director @ UXpert
Einat Kedem's Location
Tel Aviv District, Israel, Israel
Einat Kedem's Contact Details

Einat Kedem work email

Einat Kedem personal email

n/a
About Einat Kedem

• Strategic and results-driven VP of Customer Experience and Customer Relations with extensive experience in managing key client relationships and driving business development. • For more than 10 years my main experience was in managing large B2C financial/banking/technology/retail products & platforms• Proven track record in strategic account development, implementing successful customer experience strategies and driving business growth.• Skilled in collaborating with cross-functional teams to deliver customized innovative solutions and dedicated to fostering long-term client relationships. • A point of contact for addressing and resolving issues promptly and efficiently, ensuring a positive and constructive resolution to maintain client satisfaction• Deep understanding of technology, UX, and product strategy, with excellent communication skills in both English and Hebrew.

Einat Kedem's Current Company Details
UXpert

Uxpert

View
Senior Customer Experience Director
Website:
uxpert.com
Employees:
17
Einat Kedem Work Experience Details
  • Uxpert
    Vp Customers. Customer Experience Expert
    Uxpert Jun 2018 - Present
    • Strategic and results-driven Senior Chief Digital Officer with extensive expertise in strategic product management, specializing in multi/omni-channel platforms within the finance sector.• Led strategic projects, collaborating with UX & UI development teams and stakeholders to deliver high-quality digital products.• Continuously enhanced customer experience by understanding and addressing client needs effectively.
  • Uxpert
    Product & Ux Expert
    Uxpert Jul 2018 - Present
  • Uxpert
    Senior Strategic Account Manager, Ux Expert, Senior Project Management
    Uxpert Jun 2018 - Present
    Israel
  • Einat Kedem - Product Management, Ux Design, Product Strategy
    Owner
    Einat Kedem - Product Management, Ux Design, Product Strategy Feb 2013 - Jun 2018
    Israel
  • Ykm.Co.Il
    Head Of Product, Ux & Ui Department, Ykm
    Ykm.Co.Il Jan 2004 - Nov 2012
    • Directing teams to accomplish smart & successful products.• Close and ongoing relations with customers as well as leading the digital strategic advisory, management presentations and innovative approach. • Trends and innovation strategic research, needs analysis and creative solutions.• Creating the brief and High Level characterization and PRD.• Directing UX designers.• Directing Art and UI designers.• Defining the user experience and concept.• Guiding through Projects and Products life cycle (from brief to launch).• Creating a process of innovation and digital transformation.• Team motivation by empowering professionalism, appreciating insistence and encouraging each one to achieve his or her objectives as a team player.• Creating relationships with clients based on Trust, Respect and Flexibility Clients: Isracard, Bank Hapoalim, Eldan, Orange\Partner, MSD, Eden Teva Market, Better Place, Zap, Magnolia and more.
  • Ykm.Co.Il
    Senior Customer Manager
    Ykm.Co.Il Oct 2001 - Oct 2008
  • Ykm Interactive Marketing Communication
    Creative & Product Director, Ykm
    Ykm Interactive Marketing Communication Jan 2002 - Mar 2004
    • Creating clients and projects creative briefs.• Advising clients of their brands' identity, content hierarchy, and tone of voice.• Writing B2B presentations, products presentations flow and PRD.• Supplying ongoing creative, innovative and inspirational data to the companies' management and teams• Working with Art and Project Managers to develop a creative process, building briefs, design concepts and presentations

Einat Kedem Skills

User Experience User Interface User Interface Design Mobile Applications Interaction Design Digital Marketing Creative Direction Management Digital Media E Commerce Marketing Strategy Visual Communication Mobile Devices Start Ups Marketing Communications Digital Application Architecture Content Management

Frequently Asked Questions about Einat Kedem

What company does Einat Kedem work for?

Einat Kedem works for Uxpert

What is Einat Kedem's role at the current company?

Einat Kedem's current role is Senior Customer Experience Director.

What is Einat Kedem's email address?

Einat Kedem's email address is ei****@****m.co.il

What are some of Einat Kedem's interests?

Einat Kedem has interest in Market, Goodful, Human Factors, Chefstalk, Coco Bambino, Community, הבית של בנג'י, Health/beauty, Hydromedia, Digital Marketing.

What skills is Einat Kedem known for?

Einat Kedem has skills like User Experience, User Interface, User Interface Design, Mobile Applications, Interaction Design, Digital Marketing, Creative Direction, Management, Digital Media, E Commerce, Marketing Strategy, Visual Communication.

Who are Einat Kedem's colleagues?

Einat Kedem's colleagues are Dvir Frishtik, Adi Nahum, Maayan Segal, Liat Cohen Hayat, Moran Rotman, Limor Kaplun, Maaian Millikovsky-Ayalon.

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