Einav Katz Email & Phone Number

Israel

Mishmar Hashiva, Israel

- Management of the Customer Service Dept. (4 employees)- Personally responsible for customer support of the company’s main markets (North & South America and the Far-East)- Proactive management of the entire orders cycle 360 - Sales support activities, including collection, upselling and customer support- Constant identification of industry trends and portfolio gaps to provide solutions based on customer needs - Planning and participation in major industry events (trade-fairs, conferences, open days, etc.)- Responsible for the analysis of the overall sales performance and forecasting (BI based sales and customer satisfaction statistics,reports, presentations and general data support of senior management on behalf of the team)- the department’s main referent in all matters concerning information systems at Danziger (including orders system, EDI and company website), characterizing the content and needs, debugging, integrating and guiding the customers.

Mishmar Hashiva, Israel

 Management of the Customer Service Dept. (4 employees) Personally responsible for customer support of the company’s main markets (North &South America and the Far-East) Proactive management of the entire orders cycle 360 Sales support activities, including collection, up-selling and customer support Constant identification of industry trends and portfolio gaps to provide solutions basedon customer needs Planning and participation in major industry events (trade-fairs, conferences, opendays, etc) Responsible for the analysis of the overall sales performance and forecasting (BI basedsales and customer satisfaction statistics, reports, presentations and general datasupport of senior management on behalf of the team) the department’s main referent in all matters concerning information systems atDanziger (including orders system, EDI and company website), characterizing thecontent and needs, debugging, integrating and guiding the customers.

Hod Hasharon, Israel

Recruitment, training, and management of the English- speaking Premium Supportteam that provided service for the website’s VIP, paying customers Provided department training on changes and innovations on the website, incollaboration with the Programming and Quality Assurance departments Reported technical issues to the appropriate departments and was responsible forensuring their full resolution Analyzed daily financial reports, worked with third-party billing partners to issue refundsand process chargebacks

Tel Aviv Area, Israel

 Managed team of six employees Responsible for all customer interactions for a variety of websites Compiled status reports of websites’ productivity Supported company sales campaignWebsite Manager Managed entire website around the clock Promoted the site on various platforms Initiated new projects, promotions marketing Handled all customer relations personallyCustomer Service Representative Provided telephone, forum and e-mail support Solved problems ranging from the technical issues to dissatisfied customers Supported company campaigns and promotions