Eir Welch Email & Phone Number

As the Director of Customer Success at Kobie Marketing, I’m passionate about delivering innovative, out-of-the-box solutions that enhance customer experiences and drive loyalty. With over 15 years in Customer Success, I have built a career centered on developing agile processes, strengthening customer relationships, and leveraging analytics to achieve measurable results.I lead a high-performing team focused on empowering frontline agents and ensuring loyalty-driven interactions through comprehensive onboarding, training, and performance auditing. My team and I collaborate cross-departmentally to create impactful, data-driven solutions that address our clients’ unique needs. We’re always exploring new ideas to elevate brand loyalty, and our work was recently recognized with a Stevie Award for Customer Insights Strategy in sales and customer service.With proficiency in tools like Five9, Verint, NICE, and Aspect, I apply data-led approaches to forecast, schedule, and analyze customer trends. I am certified in Diversity, Equity, and Inclusion in the Workplace, Six Sigma (Green Belt), and Change Management Tips for Leaders. I’m dedicated to fostering inclusive, growth-oriented environments where team members can thrive and develop into future leaders.My mission is clear: to empower teams and clients to build lasting connections with customers and deliver best-in-class loyalty and engagement experiences.

Listed skills include Leadership, Escalation, Project Management, Program Management, and 8 others.