Eira Deneb Esparza Soto Email and Phone Number
• Member of the GM Financial Strategic Planning Coordination Committee with +3 years, deeply involved with the building and implementation of a business strategy from a Customer Experience perspective. • Current Quality Control Credit Supervisor in Commercial Lending with 5+ years of experience in Marketing & Communications, Compliance and Collections within the Financial Services sector reporting directly to Senior Management and Direction. Experience of project management, through the supervision on the implementation of a diverse range of projects, periodic audits and committed to providing accurate feedback throughout developed strong problem-solving skills. • Awarded with Santander UK scholarship as one of the top three international students; awarded with Distinction score on Master in Science Dissertation, and graduated with Merit recognition from MSc in International Financial Management in the City of London, U.K.• Multicultural experience having lived in Canada, The Netherlands and the United Kingdom.• Member since 2017 of International Compliance Association. Head Offices located in Sutton Coldfield, West Midlands, EnglandAreas of knowledge: Marketing, Communication, Advertising & Promotion, Branding, Risk Assessment, Compliance (Consumer Protection, Anticompetition & AML), Quality Control, Strategic Planning, Wholesale Operations, Consulting, International Finances, Corporate Business and Project Management.
Mercado Libre
View- Website:
- mercadolibre.com
- Employees:
- 55029
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Project Manager (Pm) | Development Corp.Mercado LibreMexico City, Cdmx, Mx
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Analytics & Management Information System (Mis) Supervisor | Commercial CreditGm Financial Dec 2023 - Present -
Quality Control & Analytics Credit Supervisor | Commercial CreditGm Financial Sep 2020 - Dec 2023• Coordinate and manage monthly actual audits on assigned processes (for both Mexico & Peru) on time, identifying key trends and opportunities. Propose recommendations, solutions and process enhancements to mitigate errors and reduce % DPO. Document all recommendations and improvements implemented.• Coordinate and generate new QC audits in WS processes to increase effectiveness in department's control processes. Create new checklist with the most important factors to control with the approval of managers.• Main point contact to coordinate, consolidate and control information to provide of Wholesale.• Ensure controls are being effectively implemented to ensure satisfactory results on internal and external audits.• Follow up and ensure the alignment between processes and audit results.• OpEx trend monitoring and improvements by coordinating effective communication and recommendations between Wholesale and FP&A.• Explore processes and activities in wholesale's teams to find opportunities to automate or reduce execution time for the owner or responsible of the process
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Marketing, Communications & Loyalty Program Supervisor | SalesGm Financial Oct 2018 - Aug 2020• Liaison from the Marketing and Promotion perspective between GM Financial Mexico & GM Financial IO (International Ops.)• Go Digital oriented, supported by an effective implementation of internal communication strategies (increase of 10x from one year to the other) and to the Dealership Network.• Support to the execution of digital, search and social marketing activities to deliver against the objectives and ambitions of the Global Marketing strategy and plan through the use of content.• Relationship with Advertising Agencies to develop creative concepts for internal and external Campaigns. • Brand Identity for GM Financial, Chevrolet Financial Services, Buick, Cadillac and GMC Financial Services (Supporting the optimization of the customer journey to enhance the customer experience and ensure a consistent creative approach across all channels and points of contact).• Develop and recommend changes and improvements to operating models, procedures and practices.• Contribute to the implementation and monitoring of the application of Marketing & Branding guidelines and standards to ensure quality, effective risk management and compliance with the global brand.• GM Financial Loyalty Program Management - Club Royal Elite, being itself a benchmark in the Mexican financial services industry.
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Mexico And International Operations Compliance Supervisor | ComplianceGm Financial Apr 2017 - Sep 2018• Coordination with the Local and IO Compliance Team (U.K. and LAO) of the Compliance Control Framework and Consumer Protection program improvement, development and implementation across GMF Mexico, Peru & International Operations. • Responsible for building and enhancing compliance environment for GM Financial by partnering with all areas to mitigate compliance risks. • Ensuring that new products, processes and projects are conducted in compliance with regulatory and legal requirements, in addition to company policies and procedures.• Responsible for coordination of other Compliance projects related to Strategic Planning, IT and programs enhancement.
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Quality Control And Mis Credit Coordinator | Commercial CreditGm Financial Sep 2013 - Aug 2015• Coordinated successfully the implementation of different projects aimed to ensure an efficient compliance with the policies and procedures established within the company.• Took the initiative to lead and train an internal team, to assess and improve an internal process related to the company’s Global Records Management Policy. • Negotiated with Direction and Management the incorporation of new Quality Controls within the Commercial Credit Department, to contribute to the continuous improvement of the service provided to the external client (GM Dealerships). • Improved the Quality Control tracking and assurance process by co-ordinating best practice meetings with the company’s different branches. • Organised and successfully executed the SOX validation to assure its compliance within the Commercial Credit Department. • Entrusted with additional responsibility to propose new ideas to improve the company’s internal processes, as part of the Service Excellence Committee, which aimed to increase the customer satisfaction index (CSI). • Utilised presentation skills to prepare on a monthly basis a Quality Control report, presented to Management. This QC report was used as an example of best practice within the company’s Latin-American branches.
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Remarketing Analyst | CollectionsGm Financial Sep 2011 - Sep 2013San Pedro Garza García, México• Organised all administration work to select the best transportation vendor and coordinate the logistics to safely transport repossessed vehicles to the best located auctioneer facility, reaching the budget goal assigned to the department.• Actively participated in both internal and external audits to ensure compliance of the repossession process with the regulatory requirements.• Regularly travelled to the different auctioneer facilities to ensure the completion of the process according to the company’s policies and procedures.• Worked largely unsupervised, demonstrating self-motivation and efficiency at all tasks, improving my own assertiveness which resulted in receiving positive feedback and being promoted to a new job position within the company.
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Industrial Safety Administrator | HsesMcdermott International Inc. Jan 2009 - Sep 2011Altamira, México• English – Spanish Translator• Permit to Work and TRA Registry• Expense Reports• Perform Requisitions on the Internal Operative System (SPORTS)• Determination of the Safety International Rates (according to the OSHA Regulation) • Weekly, At-A-Glance and Monthly Incident Rate Reports for Management.• Incident Investigations.• HSES Senior Board Presentation Meetings.• Safe Work Areas Assessment Archiving and Register. -
Administrative Assistant | AccountingGrupo Gmp S.A. De C.V. - Presidente Del Consejo Gabriel Maldonado Pumarejo Feb 2007 - Feb 2009Tampico Y Alrededores, México• Register and Control of Insurance Policies• Invoicing• Bank Account Conciliations • Account Balance Integration • Assets Integration• Insurance and Deposit Revision• Withholding Records • American Express Account Revision
Eira Deneb Esparza Soto Skills
Eira Deneb Esparza Soto Education Details
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Graduated With Merit -
Graduated With Honors -
Rotterdam, The Netherlands -
Graduated With Honors
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Collège Platon Des Études Linguistiques Inc.Montréal, Québec, Canada
Frequently Asked Questions about Eira Deneb Esparza Soto
What company does Eira Deneb Esparza Soto work for?
Eira Deneb Esparza Soto works for Mercado Libre
What is Eira Deneb Esparza Soto's role at the current company?
Eira Deneb Esparza Soto's current role is Project Manager (PM) | Development Corp..
What schools did Eira Deneb Esparza Soto attend?
Eira Deneb Esparza Soto attended Queen Mary University Of London, Iest Anáhuac, Hogeschool Rotterdam, Iest Anáhuac, Collège Platon Des Études Linguistiques Inc..
What skills is Eira Deneb Esparza Soto known for?
Eira Deneb Esparza Soto has skills like Spss, Sap, Sdlc, Mejora De Procesos, Estrategia Empresarial, Planeamiento De Proyectos, Ctq, Cambio Organizacional, Oracle Database, Business Analysis, Negotiation, Team Leadership.
Who are Eira Deneb Esparza Soto's colleagues?
Eira Deneb Esparza Soto's colleagues are Juan José Márquez, Clara Catani, Wallace Luiz, Eliety Santos, Damián Esteban Bringas, Agustin De Maio, Miriam Gutierrez.
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