Eira Deneb Esparza Soto Email & Phone Number

Mexico City, Cdmx, Mx

• Coordinate and manage monthly actual audits on assigned processes (for both Mexico & Peru) on time, identifying key trends and opportunities. Propose recommendations, solutions and process enhancements to mitigate errors and reduce % DPO. Document all recommendations and improvements implemented.• Coordinate and generate new QC audits in WS processes to increase effectiveness in department's control processes. Create new checklist with the most important factors to control with the approval of managers.• Main point contact to coordinate, consolidate and control information to provide of Wholesale.• Ensure controls are being effectively implemented to ensure satisfactory results on internal and external audits.• Follow up and ensure the alignment between processes and audit results.• OpEx trend monitoring and improvements by coordinating effective communication and recommendations between Wholesale and FP&A.• Explore processes and activities in wholesale's teams to find opportunities to automate or reduce execution time for the owner or responsible of the process

• Liaison from the Marketing and Promotion perspective between GM Financial Mexico & GM Financial IO (International Ops.)• Go Digital oriented, supported by an effective implementation of internal communication strategies (increase of 10x from one year to the other) and to the Dealership Network.• Support to the execution of digital, search and social marketing activities to deliver against the objectives and ambitions of the Global Marketing strategy and plan through the use of content.• Relationship with Advertising Agencies to develop creative concepts for internal and external Campaigns. • Brand Identity for GM Financial, Chevrolet Financial Services, Buick, Cadillac and GMC Financial Services (Supporting the optimization of the customer journey to enhance the customer experience and ensure a consistent creative approach across all channels and points of contact).• Develop and recommend changes and improvements to operating models, procedures and practices.• Contribute to the implementation and monitoring of the application of Marketing & Branding guidelines and standards to ensure quality, effective risk management and compliance with the global brand.• GM Financial Loyalty Program Management - Club Royal Elite, being itself a benchmark in the Mexican financial services industry.

• Coordination with the Local and IO Compliance Team (U.K. and LAO) of the Compliance Control Framework and Consumer Protection program improvement, development and implementation across GMF Mexico, Peru & International Operations. • Responsible for building and enhancing compliance environment for GM Financial by partnering with all areas to mitigate compliance risks. • Ensuring that new products, processes and projects are conducted in compliance with regulatory and legal requirements, in addition to company policies and procedures.• Responsible for coordination of other Compliance projects related to Strategic Planning, IT and programs enhancement.

• Coordinated successfully the implementation of different projects aimed to ensure an efficient compliance with the policies and procedures established within the company.• Took the initiative to lead and train an internal team, to assess and improve an internal process related to the company’s Global Records Management Policy. • Negotiated with Direction and Management the incorporation of new Quality Controls within the Commercial Credit Department, to contribute to the continuous improvement of the service provided to the external client (GM Dealerships). • Improved the Quality Control tracking and assurance process by co-ordinating best practice meetings with the company’s different branches. • Organised and successfully executed the SOX validation to assure its compliance within the Commercial Credit Department. • Entrusted with additional responsibility to propose new ideas to improve the company’s internal processes, as part of the Service Excellence Committee, which aimed to increase the customer satisfaction index (CSI). • Utilised presentation skills to prepare on a monthly basis a Quality Control report, presented to Management. This QC report was used as an example of best practice within the company’s Latin-American branches.

San Pedro Garza García, México

• Organised all administration work to select the best transportation vendor and coordinate the logistics to safely transport repossessed vehicles to the best located auctioneer facility, reaching the budget goal assigned to the department.• Actively participated in both internal and external audits to ensure compliance of the repossession process with the regulatory requirements.• Regularly travelled to the different auctioneer facilities to ensure the completion of the process according to the company’s policies and procedures.• Worked largely unsupervised, demonstrating self-motivation and efficiency at all tasks, improving my own assertiveness which resulted in receiving positive feedback and being promoted to a new job position within the company.

Altamira, México

• English – Spanish Translator• Permit to Work and TRA Registry• Expense Reports• Perform Requisitions on the Internal Operative System (SPORTS)• Determination of the Safety International Rates (according to the OSHA Regulation) • Weekly, At-A-Glance and Monthly Incident Rate Reports for Management.• Incident Investigations.• HSES Senior Board Presentation Meetings.• Safe Work Areas Assessment Archiving and Register.

Tampico Y Alrededores, México

• Register and Control of Insurance Policies• Invoicing• Bank Account Conciliations • Account Balance Integration • Assets Integration• Insurance and Deposit Revision• Withholding Records • American Express Account Revision

Master Of Science (Msc), International Financial Management, Graduated With Merit

Modules taken: financial analysis, financial reporting, advanced management accounting, behavioural finance and decision making. •.

Masters Degree, Quality Management, Graduated With Honors

Activities and Societies: Red de Universidades AnáhuacModules taken: project improvement, strategic planning and quality administration.

Certification, Marketing, Logistics And Economic Approach Of The Value Chain, Rotterdam, The Netherlands

Modules taken: International Marketing, International Law, Strategic Behavior and International Logistics.

Bachelor Of Business Administration (B.B.A.), Finance, General, Graduated With Honors

Activities and Societies: Red de Universidades Anáhuac

Certification, French Language And Literature, Montréal, Québec, Canada