Ciphr is the go-to HR software and solutions partner for medium and large organisations in the UK. Its integrated HR, payroll, learning and recruitment software, services and content provide invaluable insights to HR teams to inform their people strategy and grow and develop their organisations. Ciphr is on a mission to amplify the voice and value of HR through intelligent people data solutions that help HR be heard – in the boardroom and across the business.I'm passionate about working with Ciphr to create a great workplace for it's people, to continue to drive payroll innovation, to deliver exceptional customer service, and lead transformational change. We're on a mission to always strive for greatness and never settling for good!

Responsible for the overall running of the society by ensuring society officers and the management committee members are carrying out their duties effectively.Ensure any complaints or concerns brought to the attention of the society are looked into and resolved as quickly as possible in a tactful and sensitive manner.Liaise with the society officers to estimate the costs of each production and to ensure the society works within the approved budget.Address all members at the AGM with a précis of the events of the preceding year of office.Review and agree all external publicity materials before publication in association with the marketing and publicity officer.Work closely with the production and creative teams to ensure each production is professional and of a standard to satisfy audiences

All aspects of Business Consulting with a focus on people and systems transformation and improvement, sales support and product design.Previous consultancy includes:➢ Managed complex projects that involved managing disparate teams, each with their own goals and desired outcomes. This required mediation and conflict resolution through the use of focused communication and negotiation techniques for a variety of small, medium and major blue-chip customers in Retail, Manufacturing, Local Government, Healthcare, Education, Finance, Not for Profit and Banking sectors➢ Successfully led operational teams through significant growth and transformation encompassing change to beliefs, attitudes and values, through collaboration, cooperation and organisation development➢ Led the bid team for a significant number of successful key strategic outsourcing service and software procurement opportunities for various organisations with contract values in excess of £30M ➢ Shaped teams within a number of organisations, created collegiate environments and fostered a culture to learn and empower individuals to be innovative and make a difference➢ Transformed a US managed service for a FTSE 100 organisation having recently gone through a major acquision. Included consolidation of multiple complex systems, processes, terms and conditions and cultures across 48 states, transitioning into a streamlined system and service from a single location ➢ Reviewed and revised operational processes, some of which had not been updated for over twenty years. Systems were inefficient and some processes were at a high risk of not being legislatively compliant➢ Produced written articles and presented workshops, seminars and webinars for organisations worldwide in areas such as driving change in your team and business, TUPE, staff motivation and retention, performance management, process re-engineering, ethics in the work environment, creating a successful business case and social media for business

Hi is a payroll platform and Social Enterprise that enables your business to finance salary payments.At the same time Hi gives your employees faster access to their earned money, either weekly or daily, increasing their financial resilience by reducing the wait for payday. This employee benefit can help your business attract and retain the best talent, increasing productivity.Hi can be used by any employer – from large, multi-national businesses to small, local businesses. This solution is made possible by the creation of an online platform operated by NTT DATA, Hi’s technology development and platform management partner.Hi is also partnered with Mastercard and a member of the exclusive Microsoft for Startups program.

Hi puts employees in charge of their earnings and gives them greater control of and access to the money they have earnedWith Hi, employees can view and access their earnings weekly or in real time – no need to wait for a monthly paydayAccording to the FCA, in 2017, around four in five (78%) UK adults hold at least one credit or loan product (or have done so in the last 12 months.) Hi gives employees free access to the money they have earned without the need to borrow

- Tutor for the CIPP on a part time basis supporting students through the 2/3 year foundation degree in payroll management- Tutoring involves preparing and leading weekend tutorials, presenting at the revision schools, answering ongoing queries relating to the students studies, and giving practical help and guidance on all aspects of day to day payroll legislation and management - Write articles for the Payroll Professional Magazine in areas such as TUPE, staff motivation and retention, performance management, re-engineering operational processes as well as more specialist HR and payroll ‘hot-topics’

• Board Chair from August 2016. • Non-Executive Director on CIPP Board, the governing body of the Chartered Institute. • Responsible for establishing strategy and monitoring plans and achievement of objectives. • Present to large professional bodies and act as spokesperson on behalf of the institute in national and international press as well as at conferences and national meetings• Part of the board that successfully led the institute to Chartered Status in January 2011

Instigated and managed the establishment of a new BT Shared Service Centre (BTSSC) in the North of England where a combination of HR, Payroll and Finance services are delivered to a number of customers. This included the Tri-London Borough Project, The Care Inspectorate and Social Care and Social Work Improvement Scotland and part of BT’s own internal payroll and HR teams. The role encompassed resource management, solution design, business analyst, legislative compliance and customer service functions.Key Achievements:• Led the establishment of a new HR/Payroll Shared Service Centre including defining the recruitment, learning and development and performance management strategies for the new teams• Led the successful transformation of a HR & Payroll service within BT, making efficiencies in operational processes and releasing capacity for future growth. Benefits included increasing job satisfaction, widespread cooperation and collaboration, development of processes that support continued operational improvement across the organisation and legislative compliance• HR/Payroll Bid Lead for significant HR/Payroll Outsourcing contracts across HR/Payroll/Finance using a variety of systems including Agresso.• Support Sales and Marketing Teams by presenting at major UK events• Developed the Target Operating Model Solution for all future HR/Payroll BPS business within the sector

- Strengthened the new and underdeveloped Management Team- Supported the newly formed management team to define improved operational processes to support organisational development- Developed and introduced performance development reviews for all staff, and trained managers and team leaders to carry these out successfully- Developed the CIPP PQP (payroll quality partnership) program. This included a brand new way of recruiting junior staff and putting them through a formal development plan to support professional development- Accountable for the delivery of a HR and payroll service to over 130,000 employees across several large local authorities including County Councils, Universities, Police Forces, Fire Services, Housing Associations, Sports trusts, voluntary organisations as well as over 1,000 schools around the UK - Managed over 100 HR and payroll staff with indirect responsibility for a further 65+ staff across the UK- Liaised closely with the internal SAP development practice and operational teams in defining product strategy and system developments. - Developed a full sales strategy and created new implementation process to successfully take on many new payroll contracts, this in itself was a new venture for Mouchel and one in which I was brought in to develop to support the future growth of the business- With the winning of major new contracts, more than doubled the size of the operational teams and the associated revenue and profit

See details for the Mouchel role above. HBS were bought by Mouchel and I continued in the same role.

See the details for the Cyborg position - Hewitt bought Cyborg but I continued in a similar role

- Performed business process reviews in HR and payroll departments for various organisations around the UK and Ireland. Using influencing and analytical skills along with innovation and excellent communication I ensured effective changes were made so that the future performance and efficiency of the clients HR/Payroll departments continuously improved- Implementation of both HR and Payroll systems for wide variety of UK and Irish customers including blue chip clients in various industry sectors, including Local Government, NHS, Manufacturing, Banking, Education, Airline, and Retail. - Built excellent working relationships with customers and prospective clients at all levels where I led presentations and negotiations- Presented at client conferences and User Groups - Developed and ran training programmes and courses - HR and payroll consultancy - implementation and project/programme management - Performed due diligence and produced Statements of Work - Defined and negoitiated service level agreements - Directly managed a help desk team of 21 HR, payroll and ICT specialists across several UK offices, supporting over 200 large customers. Continually met the published performance targets and service standards - Completed the 12 week Dale Carnegie course for Effective Communications and Human Resources

Within the accounts team I supported a project design and implementation for the quantity surveyors Work In Progress and Job Costing system to link in to the financial and payroll system.At short notice, undertook the role of payroll manager after a series of intensive training and shortly after, implemented a new payroll system to make improvements within the team and through more efficient processes.