Bilingual Customer Service Representative
In my previous position, I managed front desk operations, ensuring efficient processes and excellent customer service for a National and Provincial Historic Site. I handled administrative tasks, maintained smooth daily operations, and resolved guest inquiries promptly. As a team leader, I developed training materials and led sessions to enhance service quality. I also conducted bilingual tours in English and French and supported event catering and serving. This role allowed me to combine my… Show more In my previous position, I managed front desk operations, ensuring efficient processes and excellent customer service for a National and Provincial Historic Site. I handled administrative tasks, maintained smooth daily operations, and resolved guest inquiries promptly. As a team leader, I developed training materials and led sessions to enhance service quality. I also conducted bilingual tours in English and French and supported event catering and serving. This role allowed me to combine my skills in management, customer engagement, and team collaboration in a fast-paced environment. Show less