Eirik Hansen Email & Phone Number

Anna, TX, US

Texas, United States

United States

• Financial services firm with $18B in AUM. Initially hired as a monitoring and testing specialist and promoted in the first 6 months to risk analyst. Responsible for executing risk control assessments enterprise-wide.
• Leadership: Creates a vision and strategic direction for operational risk management within the bank during RCSA, then effectively shares it with stakeholders to align and understand objectives.
• Critical Analysis and Operational Excellence: Completes RCSA across HR, commercial banking, model risk, and mortgage servicing to specify gaps in procedures and then drives compliance to laws, regulations, and policies.
• Collaboration: Partners with stakeholders to resolve control weaknesses, support compliance functions, and identify and measure compliance risks.
• Critical Analysis and Operational Excellence: Provides ongoing monitoring and transaction testing of the lending processes to ensure compliance with regulations and adherence to Bank policies and procedures.

Dallas-Fort Worth Metroplex

• The largest independent mortgage lender in the United States, managing $25B in loans. Hired to start a new department due to previous experience leading a construction and renovation team. Reports to the VP of.
• Leadership: Utilized a combination of sourcing methods, including job boards, social media platforms, and networking events, to identify and engage potential candidates.
• Collaboration: Worked with Loan officers and Underwriters to expedite files through the pipeline to maintain an excellent customer service experience for NAF customers.
• Critical Analysis: Analyzed reports to provide forecasts to senior management.
• Operational Excellence: Established policies and procedures to ensure compliance and efficiency.

• A mortgage lending business under the $11B PlainsCapital Company (NYSE: HTH). Hired due to leadership experience in default servicing. Responsible for a 10-person team overseeing construction and renovation.
• Leadership: Motivated production staff daily to meet service level turnaround times, coaching and supporting via formal and informal performance reviews to elevate productivity.
• Critical Analysis and Collaboration: Monitored disbursement and payment reports to identify trends, escalating potential risks and concerns to senior management and vendors as appropriate.
• Operational Excellence: Improved efficiency without compromising compliance with federal, state, or investor requirements by developing workflow policies and streamlining procedures.

Plano, TX

• $124B consumer and commercial banking subsidiary of JP Morgan Chase (NYSE: JPM). Initially hired to oversee vendors, then moved to manage the FHA/VA claims team. Business Analyst, Team Manager Claims (01/2017.
• Leadership: Set clear expectations and fostered collaboration among team members by providing monthly feedback via one-on-ones.
• Collaboration and Critical Analysis: Oversaw loss avoidance across departments by reviewing $1M+ in monthly transactions, engaging appropriate departments to review insights, and taking mitigation action.
• Critical Analysis: Provided logic to MIS for new and existing reporting enhancements.
• Operational Excellence: Stopped $2.5M+ in annual losses by conceptualizing and implementing a process to acquire missing documentation required to recover advances to the firm.

• Responsible for trend identification in vendor data. Managed 3 professionals and a $2M budget.
• Leadership: Developed a vision and strategy for vendor management aligned with the organization's goals.
• Collaboration: Liaised with internal stakeholders, such as procurement, legal, compliance, and business units, to align vendor management practices with organizational needs while engaging stakeholders in.
• Critical Analysis: Surfaced vendor risks and concerns to senior management by documenting and tracking transactions and then reviewing for patterns and trend implications to summarize and communicate.
• Operational Excellence: Conducted risk management and oversight of compliance with applicable regulations, laws, and internal policy for audit purposes.

• $94B multinational investment bank and financial services holding company (NYSE: BAC). Hired due to management experience in loss mitigation and foreclosure. Responsible for a 22-person team that performed foreclosure.
• Leadership: Elevated employee performance by developing a scorecard that measured quality, productivity, and efficiency, increasing quality and productivity by 12%+.
• Collaboration: Enhanced vendor performance in key areas, such as first legal filings and communications, by developing a scorecard to identify strengths and weaknesses through the scorecard metric.
• Critical Analysis: Identified trends and implemented action plans specific to business needs by working directly with attorneys and third-party liaisons to mitigate loss and move loans through the foreclosure pipeline.
• Operational Excellence: Improved first legal filings by 10% by developing a report with MIS to track 1st legal filings, used trending to track, and coded levels of compliance, such as in compliance, out of compliance.
• Operational Excellence: Ensured regulation compliance with the production of new training materials and procedures around HUD 184 to prevent sanctions and fines.

• Interview, hire, and recommended salaries based upon experience and departmental budget.
• Manage controls in compliance with internal, investor, and PMI requirements regarding workout negotiations and approvals.
• Liaison between the audit team and the line of business providing clarity for all audit related matters.
• Create and implement process changes for new initiatives and policies including MHA directives.
• Created Process Flow, Exception Reporting, and Audit for regulatory (MHAUP) Making Homes Affordable Unemployment Forbearance Program. This ensured compliance with regulation preventing sanction and fines.
• Head lead on Repayment Plan letter initiative to review existing letters in production and consolidate, saving Chase 50% on printing costs and ensuring consistency in message.

• Responsible for a team of 8 to 12 FTE.
• Responsible for staff development, coaching, evaluation, and feedback.
• Interview, hire, and recommended salaries based upon experience and departmental budget.
• Manage controls in compliance with internal, investor, and PMI requirements with regard to workout negotiations and approvals.
• Worked inter-departmentally to develop rapport and eased in transitioning responsibilities and tasks.
• Influential in the development and implementation of a system enhancement.

• Responsible for managing a multi-million dollar portfolio of 1st and 2nd lien loans by collectively analyzing consumers financials and reason for default to determine the best possible resolution for both the customer.
• Specialized in Inactive Bankruptcy and ensure proper guidelines were followed in servicing accounts.
• Gained experience working directly with Realtors, lenders, attorneys, ad mortgagors to resolve complex issues regarding taxes, title valuation and financial analysis.
• Skilled at performing equity analysis to determine company’s cost benefit and foreclosure position for negotiating short sale on properties.

• Develop and maintain relationships with bankruptcy attorneys, Chapter 7 and 13 bankruptcy trustees, and debtor’s attorneys.
• Ensure compliance with federal, state and local laws as well as investor and or insurer requirements in relation to a bankruptcy filing.
• Assist customers, debtor’s attorneys, with inquires concerning their active Chapter 7 or 13.