Eirini Valkana Email & Phone Number

At Omilia we live by the conviction that good technology is invisible to the final user. Our Natural Language Understanding platform, DiaManT® allows the enterprise to finally reap the benefits that artificial intelligence and natural language processing have been promising for years. Our technology delivers customer care in a conversational user interface, with end-to-end self-service that greatly improve the customer experience and significantly decrease operational costs. DiaManT® delivers a unified and seamless user experience across all channels, with voice, text, and touch. Facilitating immediate transactions, with easy and effective self-services in the Call Center through the IVR, on websites through Chat, and through Virtual Assistants in mobile apps.

- Implementation of Natural Language Understanding (NLU) use cases within theLufthansa Group Chat Assistant, using the Conversational AI Platform Cognigy:conversation flows and intent handling.- Data Analysis for the identification of trending conversation topics.- Topic Modelling.- Use of transformer-based frameworks.- Preparation and annotation of data for evaluating the model's performance.

Zurich, Switzerland

- Tutoring Bachelor’s and Master’s students: presenting course overview, solving practical exercises using Python (PyTorch).- Designing and grading the assignments

Athens, Attiki, Greece

Tutoring middle school and high school students.- Modern Greek, Ancient Greek and Latin language and literature. - Preparation for university entrance exams.

Master'S Degree, Digital Linguistics

Bachelor'S Degree, Classics