Eisa Lal Mohammad Email & Phone Number

Abu Dhabi, United Arab Emirates

Abu Dhabi Emirate, United Arab Emirates

United Arab Emirates

• Collaborated on a comprehensive VDI project, actively contributing to pre-sales consultations, system configuration, and successful project delivery.• Served as the primary liaison, leading, and coordinating seamlessly with multiple vendors and internal team members to ensure the successful delivery of VDI solutions.• Demonstrated expertise in managing and optimizing Citrix systems, Nutanix infrastructure, and VDI environments.• Managed and configured Active Directory domains and forests, conducted troubleshooting, and seamlessly onboarded new users into existing infrastructures.• Oversaw the design and deployment of Virtual Desktop Infrastructure (VDI) solutions, ensuring effective allocation and assignment to appropriate departments and users.• Collaborated with the internal team to identify, debug, and resolve VDI issues, ensuring continuous updates and improvements to system performance.• Oversaw regular system maintenance, deploying software patches, managing application installations via group policies, and coordinating hardware upgrades.• Administered Windows patch management, consistently ensuring system compliance and fortifying operational security across the organization's infrastructure.• Facilitated and managed the provisioning of shared folders, ensuring secure access controls and optimizing collaborative workflows for the team.• Facilitated the enrollment of RSA security devices for VDI users, ensuring secure access and streamlined user experience.

Abu Dhabi, United Arab Emirates

• Efficiently addressed and resolved technical inquiries via phone and email, while prioritizing multiple support tickets to ensure timely issue resolution.• Oversaw the operation of ManageEngine helpdesk, ensuring seamless ticketing and client follow-up for optimal system functionality post-troubleshooting.• Delivered remote and on-site technical assistance for software, hardware, and computer systems to clients, adeptly balancing individual and team tasks.• Managed pivotal control room applications including Milestone Xprotect, Papercut, and KABA systems; responsible for OS installations, domain configurations, and printer services.• Demonstrated expertise in user management and troubleshooting for CUCM, IP phones, Microsoft Exchange, and Exclaimer Signature Manager.• Supervised the Cosec Matrix Attendance system, regularly coordinated with vendors, and engaged in preventive maintenance across the organization.• Played an instrumental role in developing and implementing advanced IT systems, contributing to enhanced client infrastructure and operational efficiency. Furthermore, managed the company's asset inventory and assisted in office operations..