Eishan Nota Email & Phone Number

Heathrow

• Providing 2nd Line Support for users at Heathrow Terminal, Virgin Cargo and the Virgin Aircraft Hangar• Troubleshooting laptops, desktops, iPad issues for Pilots, Cabin Crew and Aircraft Engineers on-site• Providing support to Virgin Atlantics Premium Lounge customers and staff• Assisting the Windows 10 rollout project• Supporting Xerox Printers• Configuring new iPads, iPhones, laptops and desktops for users• Supporting the telecoms system • Upgrading and replacing IT equipment• Supporting all Virgin staff in a high-pressured and time-critical environment• Assisting with Network changes out of hours• Technical equipment inventory management, including stock ordering• Implemented new Oracle MICROS system in Premium Lounge• Quick adaptation to new and bespoke applications to ensure excellent support

Datchet, Berkshire, United Kingdom

Troubleshooting and resolving access control related issuesEscalation point for other teams in the businessEnsuring security policies are applied and followedDealing with new starters and leavers within the company and for clientsDelivering superior customer service dealing with a secure work space and associated regulationsUsing PowerShell to script and run commandsContributing towards continuous improvements on our servicesStreamlining processes, reviewing roles and responsibilities with an aim to shift-leftTechnologies and areas of support include:Cisco VOIP administrationRSA token administration Providing out of hours support on many occasions to assist business/clientsUsing Microsoft System Center Configuration Manager to configure remote hostsAdministering folder permissions using TreeSizeKey achievements:The fastest in my team to progress in to a more complex roleSingle-handedly continued the running of the team due to staff shortages and manager absence caused by unforeseen circumstancesTrusted with the highest level of access within the teamWorking closely with 3rd line teams on “shift left” initiative - bringing over 3rd line tasks to 2nd line teamsPromoted to Senior Access Control Analyst within 3 months of starting the role

Providing IT support in a high pressured environment.Installing and configuring software.Logging user incidents and requests quickly and efficiently.Conveying technical solutions in a clear and concise manner.Escalating problems to the relevant teams.Taking ownership of problems and seeing them through.Training and assisting new team members. Troubleshooting system and network problemsSetting up new user accounts and profiles ITIL qualified.

Heathrow

 Organising daily running of shift and team allocation for staff Train and supervise teams of 10-20 staff members daily Daily liaising with TAM, ANA, Singapore Airlines and Virgin airlines Inputting daily logs of Aircraft information  Conducting audits on Flights Organising staff overtime and holidays Dealing with enquiries, complaints and working towards Service level agreements Extra skills include Virgin Certified Team Leader, Pushback Driver and Headset operative

Heathrow

 Organising successful aircraft turnarounds by managing and directing a small team Extra skills include being a Pushback Driver and Headset operative First aid trained

Daily running of the store; opening, closing and managing a team of employeesOrdering stock, checking on deliveries and managing the relationship with our suppliersTrain and supervise colleagues who work directly in my teamRecently organised the refurbishment of the shop floorUpdating and rolling out a new security system throughout the companyAdministering, reporting company profitability and creating documentationMeeting operational expectations by implementing and maintaining high retail standardsDealing with enquiries and complaints and working towards Service level agreementsMonitoring in store display, sales events and assisting in promoting the company to external vendorsSuccessfully continuing the family business which has been running for over 20 years

Kingston University offers a real-world education in an innovative and supportive environment receiving more applications than any other university in London.Managed and coordinated a group of 30 students, helping them to organise their first week at universityHighlighted important immunities for students at university campusAided course leaders to manage team building activitiesDesigned and implemented a bespoke induction programme focusing primarily on the students needsExplained how to login to the University computers and access certain the library system to find books

Btec National Diploma It For General Practioners

Comptia A+ Essentials

Influence And Persuasion

Bsc Hons, Computer Science

Education record

7 GCSE's including; English, Mathematics and Science