* Managing store operations and customer service, consistently delivering excellent in-store experiences, resulting in Increased gross profit by introducing new and targeted brands.* Help resolve customer complaints and troubleshoot issues, maintaining a focus on creating positive customer experiences.* Increased sales on the website by 80% & store club members by 200%.* Reduced fixed monthly expenses by leaving an expensive warehouse, reducing “stuck” inventory and rigorous precise orders.* Trained and mentored employees on the importance of customer service and relationship-building, fostering a customer-centric culture.

* Led branch to the top of the sales in tech category, and overall to the top 3 branches in the franchise.* Led branch to an overall yearly 15% increase in profit, continuously YOY, as well as reduced depreciation by 50%.* Managed a team of 50+ employees in a high-volume, fast-paced retail environment, consistently exceeding sales targets.* Trained and mentored junior managers, fostering a collaborative team environment that resulted in improved staff retention and performance.* Developed and executed store opening and closing procedures, ensuring store readiness and security.