Eitan Hoffman Email & Phone Number

Tel Aviv Area, Israel

Responsible for all support regarding pre and post sale inquiriesResponsible for all software and hardware support issuesTroubleshoot all software and associated hardwarePerform remote support via email and online chat via Intercom.Provide technical support to end-users on hardware and associated software & mobile appAssist in processing return/exchanges, as well as post-sale pricing adjustmentsMaintain updated knowledge of company products and services to better provide customer support and service solutions.Establish patterns to recurring issues and provide input to teamAssist with training all new hires on customer success team

Greater New York City Area

Responsible for all technical support inquiries regarding software & hardware issues and questionsTroubleshoot software and associated hardwarePerform remote support via WebEx Assist in processing RMA claims for associated hardware (Motorola, Apple, Zebra, Topaz, etc.)Research and compile list of prospective clientsBuild new client databaseCreate demos and training videos of program for clientsResponsible for training new clients and new employees

Perform online sales on Ebay using Outlook, Internet and BlackthorneBuild 1-on-1 customer relationships and communications concerning products purchased

1-on-1 counselor for developmentally disabled campers of all ageCombined academic and recreational programming with the goal of campers participation in full range of recreational activities

A.A.S, Electrical Engineering Technology

Electrical Engineering Technologies/Technicians