Eithne (Ethna) Esmonde Email & Phone Number

Remote

Managing projects in the German speaking region and the Netherlands.Also working on the recruitment within the region.Managing a team of 4 and making sure the deadlines are met.

Remote

• Perform setup of the project as per training and guidelines and prepare and amend reference documents and Managing team relating to specific projects under my care.
• Monitor the projects from the execution to finish and dealing with claims and complaints as well as solving special cases and requests
• Sending out Mass mailing were required
• Work with freelancers thatched meet there deadline and deal with any issues that arise
• Data cleaning and make sure correct information is in the system and is updated or amended accordingly
• Providing solutions to issues that arise within the team and projects

Remote

Work on developers administrative issues relating to their app as per company guidelines

Dublin, Leinster, Ireland

• Perform setup of the project as per training and guidelines and prepare and amend reference documents and Managing team relating to specific projects under my care.
• Monitor the projects from the execution to finish and dealing with claims and complaints as well as solving special cases and requests
• Sending out Mass mailing were required
• Provide support and feedback to the team members and making sure deadlines are met
• Weekly reports and analysis
• Providing solutions to issues that arise within the team and projects

Dublin, Leinster, Ireland

Adjudicate and process Claims within the agreed company SLA - clear to zero, in accordance with policy benefits to facilitate the company achieving its loss ratio target Use client database accurately and effectively to ensure reports generated give a true reflection of the department’s workload, which consequently facilitates effective target.

Antwerp Area, Belgium

• Generate, edit and publish daily content for the B2B platform to improve conversion rates in the customer journey
• Ensure a consistent message/style in line with the Wolford brand guidelines across the B2B platform
• Manage multilingual content sites through content planning and execution
• Handle customized assortments, cross selling relationships and promotions
• Execute and maintain Wholesale Marketing campaigns
• Daily management of operative and technical activities to maintain website pages

Antwerp Area, Belgium

Manage customers’ orders, from order intake to overdue recovering in line with contract, procedure guidelines and customer expectations;Pro-actively follow all the key stages of an order such as availability check and regular customer updates;Enable and manage adequate communication with Sales Support, the commercial team and other Supply Chain.

Mechelen, Flanders, Belgium

Manage customers’ orders, from order intake to overdue recovering in line with contract, procedure guidelines and customer expectations;Pro-actively follow all the key stages of an order such as availability check and regular customer updates;Enable and manage adequate communication with Sales Support, the commercial team and other Supply Chain.

Sandyford Industrial Estate

• Complete analysis, investigation and translation of queries related to specific Microsoft Business Programmes, Orders and Contracts
• Deal with system issues & cases through live chat and phone for German & English market
• Routinely evaluate workload and prioritize based on the Company revenue needs, customer sensitivity and follow guidance from Senior Team members
• Managing group huddles for the Senior when out, where I update the team with current statistics of how the team is doing on a daily basis.
• Responsible for identifying any productivity and quality improvement measures and flagging to Senior team members as soon as possible
• Provide backup support to team members to resolve more complex or unusual problems.

Eastpoint Business Park, Dublin

• Updating the system for the German market
• Contact company representatives to verify information for their listings
• Make decisions regarding accuracy from multiple sources of data
• Review or research patterns in data, focusing on details and taking action to improve data accuracy
• Identify issues or inconsistencies in data and proactively question data quality
• Communicate with colleagues and customers via email, chat, phone and in-person meetings.

Dublin1

• Worked as a telemarketer and as a data builder
• Clean existing data sets of business profiles by researching online sources such as LinkedIn or company websites for all markets as well as the German Market
• Meet daily targets set by data supervisor based on the task given.
• Provide feedback to data supervisor on how process improvements can be made or beneficial data sources for data clean/build.
• Build new business profiles through various online media to match the criteria for specific telemarketing campaign briefs.
• Ensure data is mapped appropriately to the company’s existing structure

Inchicore

• Receptionist duties including answering telephone, meeting candidates/clients calling to the office and ensuring they are treated in professional and confidential manner
• General clerical duties – typing, etc
• Database upkeep ( Excel Based)
• Preparation of PowerPoint Presentations and marketing Material
• Reference Checking
• Arranging candidate interviews

Santry, Dublin

• Worked with Eclipse- Database Upkeep
• Receptionist duties including answering telephone, meeting candidates/clients calling to the office and ensuring they are treated in professional and confidential mannerGeneral clerical duties – typing, etc
• Customer Service

Dublin

• Retail customer service assistant doing the following tasks:
• Putting out stock and stock take
• Dealing with customers and working on cashier
• Merchandising.
• Cleaning and tidying the store.
• Ear piercing

Bachelor Of Science - Bs, Pyschology

Bachelor’S Degree, Business And It

Management Of Business In Technology, Management Technology, Ordinary Degree Obtained

Activities and Societies: zumba and gym