Eivette M. Email & Phone Number

Salem, Oregon, United States

Within3’s insights management platform enables life science teams to identify the right experts, effectively engage them, and quickly obtain actionable information so they can close the insights gap and drive projects forward with confidence. With a dedicated client success team on every implementation, most Within3 projects achieve 100% stakeholder participation.To learn more and request a needs assessment and demo, visit www.within3.com.

San Jose, California, United States

South San Francisco, Ca

Myriad Genetics acquired Counsyl, Inc. in 2019.- Managed a book of business of over 50+ accounts ranging from small clinics to large health systems with multiple sites- Performed regional realignment exercises for the team to account for bandwidth, team changes and company updates- Fostered relationships with internal and external stakeholders through email, phone, on-site visits and ride-alongs to continuously ensure a seamless customer experience- Developed a robust account onboarding plan for team utilization when taking on new or legacy accounts- Collaborated and strategized closely with the Sales team and other relevant departments to help onboard and educate clinics, and to identify opportunities for growth- Cultivated​ feedback from clients and proposed workflow/system improvements that benefited the client and the company- Was the primary operational resource and subject matter expert for the company’s International/Overseas business- Trained new members of the team, coordinated shadow sessions across multiple departments, and overall revamped the 30-60-90 training plan to be more efficient- Maintained certain managerial responsibilities for half a year during the absence of a team manager

South San Francisco

Counsyl, Inc. acquired by Myriad Genetics

South San Francisco, Ca

South San Francisco, Ca

South San Francisco, Ca

- Handles patient/healthcare provider inquiries through email, phone & live chat regarding sample recollections, sample statuses, missing information, invoice payments, etc.- Collaborates & strategizes with the Sales team to help enroll & educate clinics on the testing process, as well as adopt best practices - Assists with training new hires on specific team responsibilities- Created the foundation for internal compensation process for the Sales team - Attended Sales regional meetings remotely & off-site

South San Franncisco, Ca

- Coordinated with patients & healthcare providers regarding information retrieval for reimbursement services - Facilitated referrals for insured, underinsured & uninsured patients to appropriate patient assistance programs- Conducted benefit/reimbursement inquiries with most insurance companies for both prescription & infusion products- Followed up with specialty & on-site pharmacies on prescription shipments to patients & healthcare providers- Reviewed & relayed insurance coverage results to healthcare providers & patients via phone & fax- Coordinated refill requests with patients & healthcare providers for four (4) products- Ascertained potential payer trends for Medicare, Medicaid & commercial insurances- Assisted patients, healthcare providers & pharmacies in a nationwide distribution transition for a chemotherapy product- Selected for a company-wide pilot program designed to monitor product distribution & ensure product accessibility to patients

San Bruno, Ca

- Diligently ensured Health Insurance Portability & Accountability Act (HIPAA) & Lash Employee Handbook regulations are abided by team members to maintain patient privacy & integrity- Managed over 30 associates in both the San Bruno, CA office & Charlotte, NC office- Resolved team issues & questions effectively & efficiently via email, phone & online conferencing to yield higher productivity & faster execution of work- Monitored & recorded counselors’ growth & improvement during training & through quality audits, providing feedback when necessary- Adhered to & upheld the use of standard operating procedures (SOPs) & team processes- Interfaces & fosters relationships with Novartis Pharmaceuticals representatives, internal personnel, provider’s offices, hospital facilities, health insurance administrators & patients- Exceeded customer service expectations by expediting patient & provider requests to ensure customer satisfaction- Stimulated critical thinking for new & seasoned associates, enabling enhanced understanding of team processes & procedures- Analyzed team reports & forged responsibilities based on results- Instructed & directed associates to ensure day-to-day tasks are completed- Took initiative in identifying & solving problems, suggesting improvement ideas to colleagues & upper management, reporting issues, & recommending proper solutions- Researched payer & provider policy memos & trends, & drafted formal documentation for team utilization- Responded proactively to immediate needs requested by management to sustain team expectations, e.g. last-minute training & SOP discussions, assisting regions with responsibilities, taking on special projects- Maintained & edified understanding of the components of the team, including benefit inquiries, claim denials & appeals, SOPs, vial replacements, reports, patient services & assistance, and contractual obligations- Awarded the "Going Above and Beyond" award twice for exceptional work

San Bruno, Ca

- Work with public and private payers to handle benefit insurance inquiries.- Interface appropriately with insurance administrators, physician’s offices, patients and internal personnel in the benefit verification process. - Ensure that related information is obtained, documented in detail, tracked and available for access & quality review. - Comply with all appropriate policies, procedures, and HIPAA regulations- Was deemed the Most Productive Performer in April 2011- Awarded "May Superstar" for May 2011 for the regional team- Promoted to "Region Lead" in May 2011

San Francisco Bay Area

- Perform data entry and image scanning of applications. supporting documents and inquiries- Responsible for coordinating, processing and organizing daily mail flow- Assist in training colleagues in specialized office procedures and processes

San Francisco Bay Area

- Performed data entry and image scanning of applications, supporting documents and inquiries- Managed and updated university program websites, - Provided customer service thru correspondence channels (walk-ins and phone calls).

San Francisco Bay Area

- Performed data entry and image scanning of applications, supporting documents and inquiries- Assisted in production of training manuals during university-wide operating and scanning system transition- Provided customer service thru correspondence channels (walk-ins, phone calls and emails

San Francisco Bay Area

- Performed and assisted in clerical work such as answering telephones, updating V.P.'s meeting calendar, making photocopies, and faxing documents- Allocated invoices and expense reports for accounts receivable department

Bachelor Of Arts - Ba, Political Science, General Business

Activities and Societies: Alpha Phi Omega, Pi Sigma Alpha, National Society of Collegiate Scholars, Y Tao Tao Guam

Master Of Arts - Ma, Asia Pacific Studies

Activities and Societies: Graduate Fellow at the Human Trafficking Conference in Carlsbad, California.